As an experienced member of the reception team, you will be expected to work confidently and independently across a broad range of front-line and administrative duties.
This will include:
- managing a high volume of telephone calls and patient enquiries, booking appointments appropriately using EMIS, and ensuring patients are signposted appropriately.
- You will also be responsible for accurately processing prescription requests, requesting blood tests
- Processing and managing referrals
You will need to be comfortable working at pace while maintaining accuracy, confidentiality and attention to detail. As one of the first points of contact for our patients, you will also need to communicate with empathy and professionalism, including when dealing with sensitive or challenging situations
Essential Requirements
- Minimum 1 year's experience working in a GP practice
- Working knowledge of EMIS, Accurx, NHS Mail and Choose & Book
- GCSE English, Maths and ICT at Grade 5 or above
Yewtree Medical Centre is part of Liverpool First Primary Care Network and is based in Knotty Ash in a purpose-built medical centre. Our spacious reception area provides a modern and welcoming environment for both patients and staff. We are proud to have a team that understands the importance of working together and delivering a professional, efficient and compassionate service to our patients.
Working Hours
The practice operates Monday to Friday between 8:00am and 6:30pm, and flexibility across these hours is essential. Saturday working may also be available as an option. Previous candidates will not be considered.
The successful candidate will be required to obtain a new clear DBS check, which will be paid for by the candidate, and provide two satisfactory employment references.
If you are an experienced GP Receptionist who is looking for a role where you can make a real difference to patients and contribute positively to the wider practice team, we would love to hear from you.
Pay: £12.71-£13.00 per hour
Expected hours: 16.0 – 37.5 per week
Benefits:
Work Location: In person
