Role purpose
To be the welcoming face of the restaurant, delivering warm and efficient service to every guest while keeping the floor clean, set and running smoothly throughout service.
Key responsibilities
● Greet and seat guests, take orders and serve food and drinks promptly and accurately.
● Answer menu questions, make recommendations and handle allergen queries correctly.
● Operate the till, process payments and manage the counter or collection point.
● Clear, clean and reset tables quickly and keep all customer areas tidy.
● Deal with customer requests and complaints politely, escalating to a supervisor when needed.
● Support colleagues on the bar and at the kitchen pass during busy periods.
● Follow food hygiene, allergen, health and safety procedures at all times.
Person specification — essential
● Excellent customer service and communication skills.
● A positive, approachable attitude and a smart, tidy appearance.
● Able to stay calm, organised and efficient during busy service.
● Reliable and punctual, with flexibility to work evenings, weekends and bank holidays.
● Good basic numeracy and confidence with a till.
Person specification — desirable
● Previous waiting, front-of-house or customer-facing retail experience.
● Food allergen awareness training.
● Familiarity with the restaurant's cuisine or menu style.
Other requirements
● Right to work in the UK
● Willingness to complete in-house training on food hygiene and allergen handling.
Pay: £14.00-£14.50 per hour
Benefits:
Work Location: In person
