Company Overview
Fastview360 is a fast-growing technology company specialising in CCTV, vehicle camera systems, AI-powered safety solutions, telematics and remote monitoring. We work with some of the UK's largest Hauliers and construction companies, delivering innovative technology and exceptional customer service. As our business continues to grow, we are looking for a highly organised, proactive and professional Business Support Coordinator to become the central point of support for our office, customers and wider team.
Summary
The Business Support Coordinator is responsible for providing administrative support across all areas of the business. This role is ideal for someone who enjoys variety, is highly organised, has excellent communication skills and takes pride in delivering outstanding customer service. You will be the first point of contact for visitors, customers and suppliers while supporting our sales and operations teams.
Responsibilities
Reception & Customer Service
- Answer incoming telephone calls professionally and direct them appropriately.
- Welcome visitors and customers to the office.
- Manage incoming and outgoing post and deliveries.
General Administration
- Provide day-to-day administrative support across the business.
- Prepare letters, documents and reports.
- Support internal communications.
Sales & Operations Support
- Assist with preparing quotations and proposals.
- Process customer orders.
- Update CRM records accurately.
- Assist with customer onboarding documentation.
- Monitor outstanding actions and ensure timely follow-up.
Customer Support
- Respond to customer enquiries professionally.
- Log customer support requests.
- Ensure excellent customer satisfaction.
Person Specification
Essential
- Excellent organisational skills.
- Strong attention to detail.
- Excellent written and verbal communication.
- Friendly and professional telephone manner.
- Experience using CRM systems.
- Ability to prioritise multiple tasks.
- Excellent customer service skills.
- Self-motivated with a positive attitude.
- Ability to work independently and as part of a team.
Desirable
- Experience with CRM software.
- Experience supporting sales teams.
- Knowledge of vehicle technology, CCTV or telematics (training provided).
Personal Attributes
We are looking for someone who is:
- Friendly and approachable.
- Professional and confident.
- Highly organised.
- Reliable and dependable.
- Proactive and able to use their own initiative.
- Calm under pressure.
- A problem solver.
- Positive with a "can-do" attitude.
- Willing to learn and develop.
What We Offer
- Competitive salary (Depending on experience)
- Company pension.
- 20 days holiday plus Bank Holidays.
- Ongoing training and development.
- Career progression opportunities.
- Friendly and supportive working environment.
- Opportunity to work within an innovative and rapidly growing technology company.
Hours
- Monday to Friday
- 8:30am – 5:00pm
- 37.5 hours per week
Why Join Fastview360?
At Fastview360, every member of the team plays an important role in our success. We are passionate about technology, innovation and delivering exceptional customer service. If you're looking for a varied role where no two days are the same and you want to be part of a business that's growing rapidly, we'd love to hear from you.
Pay: From £26,500.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
