Join Solvd. as a Business Support Coordinator and play a key role in keeping our business running smoothly.
This is a varied and fast-paced role where you'll work across business support, governance, stakeholder coordination and administration activities, helping teams deliver outstanding services to our customers and clients. If you're organised, proactive and enjoy building relationships across a business, we'd love to hear from you.
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Act as the first point of contact for office enquiries, visitors, contractors, mail and deliveries.
- Ensure the smooth day-to-day operation of the office, including opening and closing procedures, meeting room coordination, workspace management and office compliance standards.
- Manage access requirements, including ID passes, visitor sign-in processes, locker allocation and distribution list permissions.
- Maintain office facilities, supplies and equipment, ensuring a safe, professional and well-organised working environment.
- Support the coordination of meetings and events, including catering arrangements where required.
- Coordinate corporate travel bookings across Solvd., Transport UK, Transport UK Rail Replacement and Bus businesses.
- Maintain accurate travel records and ensure all bookings comply with company travel policies.
- Process supplier payments and reconciliations relating to travel activities.
- Manage the end-to-end administration of Bus Penalty Charge Notices (PCNs), ensuring compliance with service level agreements and payment deadlines.
- Monitor and maintain the PCN mailbox, coordinate responses with depots and maintain accurate tracking records.
- Escalate issues and risks as appropriate.
- Provide administrative support for procurement processes, including supplier set-up, supplier amendments and approval workflows.
- Conduct required compliance, credit and VAT checks and manage procurement-related enquiries within agreed service standards.
- Manage shared business support mailboxes and provide high-quality administrative support across the organisation.
- Coordinate joiner, mover and leaver processes, including onboarding documentation and access arrangements.
- Administer company smartcards, corporate card reconciliations and other routine business support activities.
- Provide cover for the Business Fulfilment Coordinator as required, supporting mail handling, customer correspondence, Delay Repay claims, smartcard administration and archiving activities.
- Support business support, governance and improvement projects as required.
- Contribute to the ongoing development of efficient, compliant and customer-focused administrative processes.
- Undertake other duties appropriate to the role and business needs.
Essential
- Experience providing administrative or business support within a professional environment.
- Excellent organisation and planning skills.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office, particularly Word, Excel and PowerPoint.
- Ability to manage multiple priorities and deadlines.
Desirable
- Experience supporting governance, compliance or project activities.
- Experience working within a shared services or transport environment.
- Knowledge of document management systems.
Joining Solvd. means becoming part of a team that values your development and wellbeing. We offer:
- On-the-job training and continuous personal development opportunities.
- Regular performance feedback and 1:1s to help you succeed.
- Support for family events, personal support, and a focus on having fun in the workplace.
- Opportunities for career progression.
- Competitive benefits.
Benefits
- Discretionary ScotRail Season Ticket (home to work)
- Discretionary bonus scheme
- Living Wage and Living Hours Accredited
- 34 days holiday (including public holidays) with option to buy additional
- Generous salary exchange Pension Scheme and Life Assurance Scheme
- Optional Health Cashplan Scheme
- Employee Assistance Programme and Wellbeing Support including mental, physical, financial and social
- Flexible dress code where you can Dress for Your Day!
- Social events including Summer Event and Christmas Party
If you're ready to take on a challenging and rewarding role at the heart of our operations, apply today!
Solvd. are Disability Confident accredited and committed member of Inclusive Employers. We welcome applications from all sections of the community. If you need any support or further information before applying for this role, please get in touch with our People Team via
[email protected].
Successful completion of security and background checks will be required.
Apply now and choose your ticket to join us on the Solvd. journey!
Solvd. provides first class outsourced payroll, financial, customer experience and business processing services. We have high standards for ourselves and ensure value for money for our clients, putting our customers and stakeholders at the heart of our delivery.
Our bespoke packages of reliable and timely services are easy to use, and continuous improvement is embedded in the way we work, making us a provider of choice.
We have extensive experience in providing complex and large-scale services to UK industries.
Solvd. is part of Transport UK Group.
