Competitive Rate
Role Overview:
An exciting opportunity has arisen in our Bandai Namco Amusement Europe arcade based at the Kent Coast Haven Resort. We are looking for customer focused candidates who are able to build relationships with guests,team members and stake holders alike. You will provide the best customer service experience through problem solving,maintaining a friendly and helpful rapport with the arcade guests,and maintaining cleanliness standards.
As a Duty Manager,you'll take the lead in delivering exceptional guest experiences,empowering your team to perform at their best while fostering a fun,inclusive,and high-performing workplace. You'll support team development through coaching,feedback and recognition,helping colleagues grow and succeed.
Contribution to profitability of the arcade will be made through following standard operating procedures set out by the company,adhering to laws and regulations set out by the authorities such as the Gambling Commission,and assisting the management team to ensure that revenue is maximised through the maintaining and stocking of machines.
Due to the nature of the role,we can only accept candidates who are 18 years of age or over.
Main Duties:
- Take responsibility for site operations in the absence of the Resort Amusement Manager
- Deliver excellent customer service and handle queries and initial complaints
- Support all areas of the arcade (floor,prize shop,attractions,events)
- Supervise team members,provide training,and support recruitment and performance management
- Complete rotas,timekeeping checks,team briefings,and daily administration
- Ensure accurate cash handling,transactions,banking,and stock control
- Monitor machine performance,report faults,and oversee replenishment and cleanliness
- Assist with promotions and drive local business opportunities
- Ensure the site is opened/closed correctly and runs efficiently each shift
Compliance & Standards
- Ensure adherence to company policies,licensing,gambling,and health & safety regulations
- Maintain high standards of cleanliness,presentation,and security
- Ensure correct procedures for incidents,visitors,and customer access (including Under 25 policy)
- Work within budgets and support overall site performance
About You
- Strong leadership and communication skills
- Customer-focused with a proactive attitude
- Organised,reliable,and able to manage multiple tasks
- Comfortable handling cash and administrative duties
Fun for All into the Future
Bandai Namco is an Equal Opportunity Employer. As firm believers in diverse thinking,we strive to build a workforce that is representative of our audiences,society and the world around us. We are committed to an employment process that respects a variety of voices,identities,backgrounds,experiences and perspectives.
Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates based on merit,regardless of sex,gender identity,ethnicity,age,sexual orientation,religion or belief,marital status,pregnancy,parenthood,neurodiversity,disability or any other category protected by law.
