WELCOME TO KFC, HOME OF THE REAL ONES.
We sell the world’s best chicken. Seriously. And we’ve done it since 1939, when the idea of crispy, original recipe chicken took Kentucky by storm. Now, we’re proud to serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that we started with, all those years ago.
Across the Restaurant Support Centre (RSC), we come to work to be ourselves, and to make something of ourselves. We want to see our potential go that little bit further, as part of one of the world’s most iconic brands.
What’s the gig? Well, you support our restaurants — and we’ll support you every step of the way. Simple. Our doors are open — and they can take you anywhere.
All we ask is that you be you. Because that makes us, us. Sound good? Great. Let’s find out about that job.
THE TEAM
Our People and Culture team creates a place where people don’t just work - they thrive and feel genuinely proud to be part of something real. We’re here for all 36,000 members of Team KFC – shaping a bold, inclusive culture where everyone feels supported, included, and empowered to grow.
We lead with smart, heart, and courage and are people first, always. From finding and nurturing top talent to unlocking growth opportunities, we’re ambitious about our people’s potential. We ask questions, push boundaries, and challenge the usual way of doing things - if it means building a better experience for our teams, we’re all in.
ABOUT THE ROLE
Great learning makes a real difference in our restaurants. It gives our teams the confidence, skills and know-how to be brilliant at what they do.
We're looking for a Learning Design Partner to join our Restaurant Capability team for the next 12 months and help us bring some important learning programmes to life.
This is a hands-on role for someone who loves turning ideas into practical, engaging learning. You'll work alongside our Learning Specialists to design content, build digital learning experiences and create tools that restaurant and field teams can actually use in the real world.
One day you might be building a digital learning module, the next creating a facilitator guide, video or job aid, or helping keep a key capability project moving.
If you love creating great learning, have an eye for detail and enjoy getting stuck in and making things happen, this could be for you.
WHAT YOU'LL SPEND YOUR TIME DOING
You'll help us turn capability needs into learning that lands brilliantly across our restaurants and field teams.
You'll:
- Design and develop engaging learning content for restaurant and field teams
- Build digital learning experiences using Articulate 360, Rise, Storyline or similar tools
- Create facilitator guides, learner workbooks, job aids, videos and practical performance support materials.
- Support multiple Restaurant Capability projects, helping take learning from idea through to delivery.
- Publish and maintain digital learning within our Learning Management System (LMS).
- Keep projects moving by coordinating activity, tracking actions and making sure we're delivering against our commitments.
- Review and refresh existing learning so it stays accurate, relevant and engaging.
- Test and quality-check learning before it reaches our teams.
- Partner closely with our Learning Specialists to continuously improve what we create and how we deliver it.
WHAT WE'D LOVE FROM YOU
We're looking for someone who knows their craft but isn't afraid to roll their sleeves up.
You'll ideally bring:
- Experience designing and developing learning solutions.
- Strong instructional design skills and an understanding of how adults learn.
- Hands-on experience with digital authoring tools such as Articulate 360, Rise and Storyline, or similar.
- Experience working with an LMS, including publishing and maintaining digital learning.
- Strong content creation skills and a great eye for detail.
- The organisation to juggle multiple projects and deadlines without losing momentum.
- Confidence working in a fast-paced environment where priorities can change.
- Strong written communication and an ability to make complex information simple and useful.
Experience within hospitality, retail or another operational environment would be brilliant, but isn't essential.
ABOUT YOU
- You're a genuine team player who brings curiosity, energy and a can-do attitude.
- You're hungry to learn, comfortable working as part of a small but mighty team and happiest when you're turning ideas into something tangible.
- You're organised, practical and obsessed with getting the detail right, but you also know when to keep things simple and get moving.
- And, of course... a KFC believer.
WHAT SUCCESS LOOKS LIKE
After 12 months, we'll know you've smashed it when:
- Our teams have high-quality, engaging learning that genuinely helps them do their jobs.
- Digital learning is accessible, easy to use and brilliantly maintained.
- Learning materials are accurate, relevant and practical for a busy restaurant environment.
- Priority capability projects have landed on time and to a high standard.
- You've added valuable capacity, ideas and expertise to our Learning Specialist team.
A FEW MORE THINGS...
We work flexibly. While the role is advertised as hybrid, we can discuss office attendance and what works for both you and the team during the interview process.
KEEPING IT REAL
We don’t hire staff - we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we’ll always encourage you to add your perspective.
See, at KFC, everyone’s welcome - whatever your background, and whatever future you’re creating. We’ll look out for you because you’re one of us, not because you work for us. We’ll invest in your potential, because it’s what we’ve always done. But most of all, we’ll give you the freedom to be you, wherever (and whoever) you happen to be.
WHAT’S IN IT FOR YOU:
We offer benefits that make your life that little bit easier, because we know the juggle is real.
From flexible, hybrid working and Live Well Days, we’ve created a package that supports the real you, in and out of work.
You’ll get:
? Hybrid working from our Woking RSC (just 24 mins from London)
? Up to 11% company pension contributions
? 25 days’ holiday (plus bank hols)
? 5 Live Well Days a year, just for you
? Bonus scheme linked to company & personal performance
? Private healthcare, Digital GP access & mental health coaching
? Enhanced parental leave and flexible return options
? Study support, income protection, life cover & more
? And yes - 25% off the chicken
Because real ones deserve real rewards.
KFC FOR EVERYONE: Whoever you are and wherever you’re from, KFC is a place where you can bring the real you to work.
Our promise is this: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don’t just welcome, we encourage applications from underrepresented groups from all industries.
If you’d like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements - just let us know. We’ll be there to help you be the real you.
READY? We hope so. If you’re ready to be part of our community, now’s the time to apply.
Worried you aren’t ticking all the boxes? Don’t - we’d still love to hear from you
