Job Summary
We are seeking a dedicated Helpdesk - scheduler/ administrator to join our technical support team working on commercial projects such as offices, schools, colleges and renewable systems. The ideal candidate will be responsible to the helpdesk manager to employ the best business practices to improve efficiency, reduce operating costs and increase productivity, Whilst maintaining compliance with statutory legalisation and company health, safety, environmental & Quality.
Responsibilities
- The Helpdesk Administrator is required to support the Helpdesk Manager with the performance of M&E building services contract working alongside the Contract Manager.
- Provide Helpdesk, Service & Contract Administration support to Senior Management, Engineers, Suppliers and Clients.
- To manage and plan/schedule and dispatch reactive work orders & PPM to the appropriate engineer(s)
- Assisting the Helpdesk Manager when review WIP reports
- Maintain PPM records using the Big Change CAFM system including reporting.
- Liaise with Sub-Contractors and associated third parties as required .
- Issue orders for call outs, maintenance visits and the delivery of materials within contracted SLA’s.
Qualifications
- Qualifications, education and/or further training commensurate with the position of a Helpdesk Administrator.
- Experienced with invoicing & purchase orders
- Possess excellent IT skills being proficient with the necessary IT packages i.e. Excel Word.
- CAFM experience i.e. BIG Change (or similar) if possible
- Demonstrate a commercial awareness when supporting the Helpdesk Manager
- Possess communication skills to be able to interact with clients, engineers and suppliers.
- The ability to support the Helpdesk Manager to employ best business practices that improve efficiency, reduce operating costs and increase productivity, whilst maintaining compliance with statutory legislation and Company Health, Safety, Environmental & Quality.
Job Types: Full-time, Permanent
Pay: £27,975.84 per year
Benefits:
- Company pension
- On-site parking
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
