Newport Caravans & Motorhomes are a well-established family run business in the City of Newport.
We are a company that offers everything to the leisure vehicle market, we sell new and used caravans and motorhome, a large workshop and body shop with an indoor show room and supermarket type shop.
We are currently looking for a Service & Aftersales Advisor to join our team.
Newport Caravans are currently recruiting for a Service & Aftersales Advisor to assist in our Caravan and Motorhome service workshop. We are looking for a talented and driven individual with a passion for relationship building. Ideally candidates will have a proven track record in a customer service environment and experience within the caravan and motorhome industry is desirable but not essential.
Principal Activities
· Managing inbound calls & e-mails to book in customers for works to be carried out.
· Creating job cards and invoicing for works and taking payments.
· Ensuring warranty claim paperwork is up to date to forward to our warranty department for processing
· Ordering of parts for the workshop through the shop
· Liaising with customers with progress updates face to face, over the telephone or e-mail.
· Handling customers at the front desk to book in caravans and motor homes and also handing back the vehicles once the works are complete
· Organising and communicating tasks between the workshop team
Key Attributes
* Target driven
* Customer service focused
* Excellent communication skills
* Computer Literate
* Has a high level of attention to detail
* Works well under pressure
Benefits
* £25,000 per annum (negotiable depending on experience)
* Free on site parking
* 22 days annual holiday plus bank holidays
Working Week
* Monday to Friday 8.30am – 5.00pm
* Saturday 9am – 2.00pm on a five weekly rota. (Overtime Paid)
Job Types: Full-time, Permanent
Pay: £25,000.00 per year
Benefits:
- Additional leave
- Company pension
- Free parking
- On-site parking
Ability to commute/relocate:
- Newport NP20 2DU: reliably commute or plan to relocate before starting work (required)
Experience:
- retail sales: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
