What’s the purpose of the role?
To be responsible for leading and developing the HubSpot services function, ensuring projects are delivered successfully, clients receive exceptional service, and the team operates efficiently and consistently.
The role connects operational delivery with commercial growth, helping drive client retention, service quality, process improvement and long-term business success.
Working closely with senior leadership and cross-functional teams, the position plays a key role in shaping how HubSpot services evolve, scale and contribute to the wider growth of the agency.
Your goals
- Happy clients + high-performing teammates
- Successful delivery across HubSpot projects and retainers
- Strong client retention and account growth
- Continuous improvement across delivery and operations
- High-quality service delivery aligned with business goals
Common day-to-day activities
- Leading HubSpot onboarding, implementation and consultancy projects
- Supporting the HubSpot team with mentoring and delivery oversight
- Reviewing project progress, priorities and resource allocation
- Attending client strategy meetings and key delivery calls
- Supporting proposals, discovery sessions and pre-sales discussions
- Improving operational processes and delivery frameworks
- Collaborating with department leads across the agency
- Supporting escalations and ensuring project continuity
Your experience
- Strong experience in digital marketing, CRM delivery or agency operations
- Leadership and team management experience
- Client-facing and stakeholder management experience
- Experience overseeing projects and delivery processes
- Commercial awareness, including retention and account growth
Your skills and attributes
- Strong understanding of HubSpot platforms and workflows
- Excellent organisational and project management skills
- Strategic and commercially aware mindset
- Strong communication and leadership abilities
- Ability to manage competing priorities effectively
- Process-driven with strong attention to detail
- Calm, solutions-focused and dependable
Your qualifications
- Relevant digital marketing, CRM or business qualifications
- HubSpot certifications beneficial
- Ongoing self-development and learning mindset
- Proven experience valued more than formal qualifications alone
Personal qualities
- Positive and collaborative approach
- Strong sense of ownership and accountability
- Thoughtful communicator and active listener
- Highly organised and dependable
- Passionate about delivering quality work
- Growth mindset and willingness to improve continuously
Some secrets of success
- Building trust and confidence with clients
- Supporting and developing your team
- Staying commercially aware while maintaining delivery quality
- Keeping projects organised and moving forward
- Balancing strategic thinking with practical execution
- Continuously improving systems and processes
Some things you’ll enjoy
- Seeing clients achieve measurable business growth
- Building and developing a strong team
- Influencing operational improvements across the agency
- Variety across leadership, strategy and delivery
- Helping shape and evolve service offerings
- Being recognised as a trusted senior leader
Who will you work alongside?
- Clients - You’ll build strong relationships with clients, acting as a senior point of contact and trusted advisor across delivery, strategy and growth opportunities.
- Senior Leadership Team - You’ll work closely with senior stakeholders and department heads to support business growth, operational efficiency and wider strategic initiatives.
- HubSpot Team - You’ll lead the HubSpot delivery function, supporting the team through mentoring, planning, quality control and professional development.
- Marketing & Development teams - You’ll collaborate closely with cross-functional teams to ensure projects are aligned, commercially effective and delivered to a high standard.
Working at Bespoke
- Flexible hours
- Choose times around core hours
- WFH or office
- Choose a location around core days
- 32-days holiday (Rising to 36-days with length of service)
- Learning budget
- Personal budget for books & courses
- Quarterly reviews
- Agree on your own work goals
- Learning workshops
- Twice monthly, in-house workshops
- 3-year career plan
- Understand how to grow your career
- Investors in People
- Accredited employer
- Join an award-winning team
- Sunday Times Best Places to work winner
To express interest, call: 01772 591100 OR email: [email protected]
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FAQs
What does Bespoke do?
The agency delivers high-performance websites, HubSpot solutions and digital marketing services focused on lead generation for ambitious B2B organisations.
How big is the team?
The agency has a growing 20+ person multidisciplinary team covering strategy and digital marketing, web design and development and a dedicated 4–5 person HubSpot delivery team.
How many clients does the agency have?
The business supports around 25–30 active clients across website projects, HubSpot services and strategic digital marketing retainers.
Where are we based?
We operate from a modern office space in Lancashire, with a collaborative hybrid working environment.
Can we work from home?
Yes. We have a hybrid working model with some remote workers, balancing collaboration, client needs and productivity.
What are the hours?
We have flexibility around core hours, with a focus on outcomes, communication and delivering high-quality work.
Agency values
- Record-breaking results - Our purpose is record-breaking results every year for our clients.
- Right first time - We take a “measure-twice, cut-once” approach and check our work before sharing.
- Trust & honesty - We take on clients and colleagues who are honest and straightforward.
What’s the focus day-to-day?
Delivering high-quality client outcomes while supporting operational excellence, team development and long-term growth.
What’s unique about the culture?
The environment is collaborative, supportive and focused on continuous improvement. People are encouraged to take ownership, share ideas and keep developing professionally.
What’s the atmosphere like?
Professional but relaxed. Teams work closely together, communication is open, and people are approachable and supportive.
What sort of person fits in well?
People who are proactive, commercially aware, organised and genuinely invested in helping clients and teammates succeed.
What is expected in the early months?
A strong focus on listening, learning and understanding the business, clients and internal processes before driving larger operational changes.
What opportunities are there long-term?
The role offers a genuine opportunity to influence operational direction, shape service delivery, develop senior leadership skills and contribute directly to business growth.
3-year path
A senior leadership role evolves through experience, operational influence and commercial impact.
0–6 months
Familiarisation and alignment. You’ll learn the business, delivery processes, client accounts and internal systems while building strong working relationships across teams.
6–12 months
You’ll begin taking greater ownership of delivery operations, team performance and process improvements while building confidence across client relationships.
Year 2
You’ll have a strong understanding of the business, clients and operational structure, allowing you to drive improvements, support wider agency initiatives and contribute strategically.
Year 3+
There’s an established level of leadership, trust and operational influence. Opportunities to expand responsibility, shape strategic direction and grow seniority naturally develop over time.
Benefits:
- Company pension
- Free parking
- On-site parking
- Referral programme
- Work from home
Ability to commute/relocate:
- Chorley PR7 1PS: reliably commute or plan to relocate before starting work (required)
Experience:
- HubSpot: 3 years (required)
- Team Management: 2 years (required)
Work Location: Hybrid remote in Chorley PR7 1PS
