Job Description:
Must be able to provide 5 Year Employment History
Must be able to provide 5 Year UK residency.
Must have 5 Year clear Criminal record check.
On Air Dining - Our Vision
Culinary Perfection onboard every jet.
Our Purpose:
To be the brand that delivers the world's finest and most innovative dining experience.
Job Purpose Statement:
The role of the Customer Services Representative is to take full responsibility for all aspects of taking, processing and delivering our products and services to our customers. Being the face of the company and being professional and courteous at all times. Using the resources and team available to them, they will ultimately be accountable for ensuring that the orders placed by our customers are fulfilled to the specification that has been requested and delivered at the time stated. This includes ensuring that the team delivers the highest level of customer service to achieve the highest level of customer satisfaction.
Are you looking for the next step in your culinary or hospitality career as Customer Services? Do you want to work in a world leading company and be part of the elite dining revolution?
You must be willing to work on a shift rota, including evenings and weekends.
Job Accountability:
General responsibilities and accountability include, but not limited to:
- Overall accountability for the taking of orders from customers via email and phone, processing through liaison with the kitchen staff and coordinating the delivery of food and concierge to the specific requirements stated by our customers
- Communicating courteously with customers by telephone, email and face to face.
- Providing help and advice to customers in regards to order queries
- Apply departmental up-sell process to ensure every order profit opportunity has been realised.
- organise concierge shopping to be undertaken to meet the needs of the client
- Providing help and advice to customers, in regards to order queries
- Keeping accurate records of discussions or correspondence with customers; this includes follow up phone calls after every order, recording all feedback and maintaining client preference records within the D365 system
- Manage and handle invoicing to ensure collections of funds is undertaken in a timely manner by the team.
- Maintain excellent customer service at all times
- Working shift pattern including evenings and weekends
- Keep up to date records for the company for the purpose of documenting activities and providing reliable information.
On Air Dining is a fast-paced working environment. Successful candidates can expect the following benefits:
· Meals on duty
· Free parking on site
Work Remotely:
Work Pattern:
To be designed to fit requirements.
Pay: £27,000.00-£28,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- On-site parking
Application question(s):
- Have you lived in the UK for more than 5 years?
- Have you got a 5 year UK work history with a gap of no more than 28 days?
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
