Job Summary
A great opportunity is available to join our thriving, friendly, high achieving practice at Berrycroft Community Health Centre. We are looking for an enthusiastic member to join us as an Operations Assistant for 25-30 hours per week.
Responsibilities
There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels.
- Maintain, troubleshoot, and update internal systems such as cctv, IT and phone systems.
- Coordinate and maintain meeting calendars for monthly health visitor and complex needs meetings, including preparation of agendas, minute-taking, and filing of documentation.
- Serve as central point of contact between Health Visitors and General Practitioners and other internal and external stakeholders responding to enquiries from patients and visitors.
- Coordinate room hire process and administration related to car park management.
- Administer staff and visitor access control systems, including issuing and tracking access fobs.
- Draft, edit and proofread communications, and policies, including updating email distribution lists and digital noticeboards (E.g. Envisage screens).
- Procure and coordinate office and clinical supplies, including stationery, consumables, and items related to staff milestones and events.
- Handle confidential correspondence and documentation with a high degree of discretion.
- Provide cover for Rota coordination and complaints process in the absence of the Business Liaison Officer and Rota Manager.
- Assist in the preparation of reports and/or presentations and compile data to support decision making.
- Support the delivery of strategic initiatives by tracking project progress and deadlines.
- Coordinate third party facilities provider, premises and equipment checks.
Experience
Essential
- GCSE Grades 4-9 or equivalent in Math’s and English
- Strong proficiency in Microsoft Office
- Excellent Calander management
- Proven administrative experience
- Excellent communication skills
- Professionalism and discretion
- Communicating across internal and external teams
- High attention to detail
- Ability to always maintain high confidentiality
- Ability to work to tight deadlines in a fast-paced environment
- Ability to work as a team member autonomously
- Problem solving mindset
- Adaptable to changing priorities and targets
- Excellent interpersonal skills
- Motivated and proactive
- Flexible and cooperative
- Ability to work under pressure
- Supportive of team members
- Able to deal with change
- Confident, assertive and resilient
- Flexibility to work outside core office hours
- Disclosure Barring Service (DBS) Check
- Maintains confidentiality at all times
Desirable
- Medical terminology training
- Project management or event planning experience
- Familiarity with collaboration tools (Trello, Asana, Teams)
- Proficient with troubleshooting IT
Benefits
- Friendly team and supportive environment: join our welcoming team of healthcare professionals who collaborate with not just our team, but community through our Collaborative Practice Initiative and Friends of Berrycroft charity.
- State-of-the-art facility: work in a new purpose built centre equipped with modern amenities. Enjoy the convenience of an onsite cafe and childcare providers nearby.
- Free Parking: onsite parking and electric care charging ports available.
- On-Site discounts: our in-house coffee shop, staff discount available.
- NHS Pension: NHS contribution full pension in line with annual salary.
- Blue Light Card Discounts: discounts available on thousands of brands and services.
- Employee Forum: have your voice heard and collaborate with our wider team. The team has also been instrumental in shaping our recognition framework and contributing valuable input on various initiatives.
- Employee Assistance Programme (EAP): 24-hour confidential helpline for all employees providing counselling, legal advice, and information. It is inclusive of employees immediate family members.
Pay: £13.46 per hour
Expected hours: 25.0 – 30.0 per week
Work Location: In person
