Employer:
Future Financial Wealth LLP (Future Wealth Management)
Job title:
Servicing Financial Adviser
Reports to:
Practice Development Manager
Main location:
Gillingham
Contract tenure:
Permanent
Role purpose:
To provide a high level of ongoing financial advice and servicing to an established client bank, building strong and lasting client relationships. The role involves understanding clients’ financial circumstances, objectives and changing needs, reviewing existing arrangements and ensuring their financial plans remain appropriate.
The Servicing Adviser will deliver an exceptional client experience by providing professional, proactive and timely support, ensuring client reviews, recommendations, administration and follow-up actions are completed accurately and within agreed timeframes.
The role will work closely with the Financial Advisers and wider support team to ensure client appointments, meeting preparation, research, recommendations and ongoing servicing are delivered efficiently and in line with regulatory and practice requirements.
Key duties and responsibilities:
· Managing and maintaining strong relationships with existing clients, providing ongoing support and servicing throughout the client relationship.
· Conducting regular client reviews to understand changes in their financial circumstances, objectives and future requirements.
· Reviewing clients’ existing financial arrangements and identifying any changes or areas requiring further consideration.
· Supporting the Financial Adviser with research and analysis to prepare suitable financial strategies, recommendations and client reports.
· Reviewing clients’ attitude to risk and capacity for loss as part of the ongoing financial planning process.
· Providing clients with clear and accurate information regarding their existing financial arrangements, products and services.
· Liaising with clients, product providers and other professional advisers where required to ensure the smooth administration and implementation of advice.
· Keeping up to date with relevant financial services legislation, taxation, FCA regulations and industry developments.
· Communicating relevant legislative and regulatory changes to clients where these may affect their savings, investments, pensions or wider financial plans.
· Maintaining accurate and up-to-date client records and ensuring all servicing activities are completed in accordance with regulatory and practice requirements.
· Managing workloads effectively and adhering to agreed client and regulatory timeframes, ensuring all servicing activities, reviews and follow-ups are completed accurately and on time.
· Ensuring all client communications and servicing activities are delivered professionally, efficiently and within required timescales.
· Supporting the Financial Adviser with client meetings, annual reviews, implementation of recommendations and ongoing client administration.
· Participating in monthly practice and marketing meetings, contributing to client retention and business development strategies.
Specific authorities:
Key holder for practice office
Special requirements:
Travel to clients’ homes/business premises or to other SJP locations
Person specification:
Knowledge and experience:
· Level 4 qualified
· Competent Adviser Status (CAS)
· Previous advice experience required
· Use of Financial Analytics, Voyant and other software
Skills and behaviours:
· Excellent communication, interpersonal and listening skills.
· Ability to explain complex information simply and clearly.
· Ability to network and quickly establish trusted client relationships.
· Research and analytical skills.
· Exceptional client servicing skills.
· Ability to work in a team.
· Self-motivated with good time management skills.
· Highly organised - maintaining client records, technical and compliance requirements.
· Good level of numeracy and IT skills.
· Flexible approach to work.
· Sound decision-making skills.
· Discretion and an understanding of the need for client confidentiality.
· Committed to continuous technical and professional development, ensuring that knowledge and skills remain current
· Ethical and professional approach to work.
This role profile sets out the scope and main duties of the post at the date on which it was drawn up. Such details may vary from time to time without changing the general character of the post or the level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the level or remuneration of the post. All employees of the Practice are expected to be flexible in undertaking the duties and responsibilities attached to their role and may be asked to perform other duties which reasonably correspond to the general character of their role and their level of responsibility.
Job Types: Full-time, Permanent
Pay: £45,000.00-£50,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Life insurance
- Private medical insurance
- Sick pay
- Work from home
Work Location: Hybrid remote in Gillingham Town SP8 4QX
