Job Overview
We are seeking a dynamic and organized Office Administrator/Receptionist to join our team! This vital role combines front desk management with administrative support, ensuring smooth daily operations and a welcoming environment for visitors and staff. You will have the task of providing essential administrative support for specialist teams, client services and other support departments.
If you thrive in a fast-paced setting, possess excellent communication skills, and enjoy multitasking, this is the perfect opportunity to contribute to a busy and thriving workplace. Your energy and attention to detail will help us maintain an efficient, professional, and friendly office atmosphere.
Duties
- Ensuring office set up is at a high standard
- Greeting customers
- Dealing with enquiries via phone, email and live chat – being responsible for the London inbox
- Registering customers for viewing and valuations – checking & scanning relevant ID and ensuring details are up to date and correct
- ID3 checking customers and adding their ID onto the system, as per written procedure
- Assisting with the viewings and valuations, when necessary
- Putting bids onto the back-office system, ensuring all details are correct, and assisting customers with bidding queries
- Keeping valuation rooms stocked up and tidy
- Supporting events
- Work with the facilities manager to arrange and oversee works with external contractors
- Oversee cleaner and contractor presence
- Unpacking and sorting deliveries
- Organising collections and deliveries with clients
- Responsibility over management of goods, ensuring location is updated upon arrival and dispatch
- Liaising with external contractors to organise repairs, reports & authentication when needed
- Creating customer paperwork, such as receipts and collection dockets
- Liaising with the logistics team on what items need to be posted and/or sent to the London office from Birmingham and vice versa
- Supporting other departments when needed, including auction day support
Requirements
- Proven experience in an office environment or administrative role
- Strong computer skills
- Excellent organisational skills with the ability to prioritize tasks effectively and multitask
- Exceptional phone etiquette and communication skills
- Familiarity with general office equipment such as printers, scanners, and phones
Benefits
- Healthcare Programme
- Christmas Closure
- Birthday Day off
This position offers an engaging environment where your organizational talents will shine while contributing to the overall success of our operations.
Pay: From £29,870.00 per year
Benefits:
- Health & wellbeing programme
Work Location: In person
