About the vacancy
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Vacancy ID:
3689
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Organisation:
Carmarthenshire County Council
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Number of vacancies:
3
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Contract type:
Permanent Full Time
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Location:
Carmarthenshire
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Grade:
Grade D +8%
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Salary:
£27,630 - £28,515
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If part time and/or term time, the full time salary quoted (based on 37hrs) will be pro-rata'd accordingly
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Hourly Rate :
£14.32 - £14.78
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Contract Hours
37
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Come and join our team
Home Care – System Support Assistant
3 x 37 hours per week permanent + 2 x 37 hrs weekly Temporary for 1 year to cover secondments.
Rated excellent by Care Inspectorate Wales 2025.
Join Carmarthenshire’s Home Care Team – Be at the Heart of Home Care!
Are you ready to be part of a vibrant and dedicated team, making a real difference to the lives of people across Carmarthenshire? We are seeking an enthusiastic Service Support Assistant to help drive the delivery of high-quality, person-centred care within our Home Care Service.
What’s the Role?
As a Service Support Assistant, you will play a crucial role in the scheduling and coordination of care, ensuring individuals receive timely support. From collaborating with Supervisors and Managers to mastering our IT management systems, you will help keep everything running smoothly – every day, every visit, every rota!
Coordinate care schedules and staff rotas, balancing operational priorities across short-term and long-term pillars
Communicate proactively with care staff and colleagues to meet the needs of service users
Support the duty team to maintain accurate records for safe and efficient care delivery
Embrace teamworking, sharing responsibilities, and contributing to forward planning
Uphold high standards of professionalism and compliance with council policies
Why Join Us?
If you thrive in a dynamic environment, love problem-solving, and enjoy making a difference, this is the job for you.
You will be joining a team that values collaboration and innovation, working to ensure every individual receives the best care possible
We provide:
Comprehensive induction, training and ongoing professional development
Opportunities to grow your career in health and social care
A role where your voice, expertise, and compassion matter
Your Skills & Experience
Relevant administrative qualification
ICT skills with proficiency in Microsoft Office and digital rostering systems
Excellent organisational abilities and a knack for working to deadlines
Strong communication and interpersonal skills – a positive attitude is a must.
Previous experience in administrative procedures; experience with Home Care Services is a bonus
Ability to communicate in Welsh or English to required levels - You will need a basic knowledge of Welsh. Reasonable support can be provided on appointment to reach this level.
This varied office-based role includes county-wide travel and provides the opportunity to support both the out-of-hours service and our newly established Duty Team, contributing to the effective delivery of Home Care services across Carmarthenshire
For an informal discussion please contact:
Ruth Powell Tel: 07815451799
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Job Description:
011718.pdf – 348KB Opens in a new window
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Expected date of interview:
21 August 2026
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Welsh language level - verbal
Level 3 - You will need a good level of conversational Welsh. Reasonable support can be provided on appointment to reach this level
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Closing Date:
17/08/2026, 16:00
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The Rewards
We’re proud to offer a range of benefits to our staff. Please note that the examples shown are just some of what may be available, and eligibility can vary depending on your role or contract type. For instance, certain benefits may not apply to casual workers.
Competitive salary
Automatic enrolment into the Local Government Pension Scheme
Generous annual leave entitlement with the option of purchasing addition annual leave
Access to staff health and wellbeing support
Personal development and career progression
Staff discount schemes and other benefits e.g., cycle-to-work scheme
Flexible working and family friendly policies
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Anonymous Recruitment
We adopt an ‘anonymous recruitment’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made.
We are committed to recruiting, retaining, and developing a workforce that reflects the communities we serve. Sharing your equality monitoring data allows us to assess the impact our recruitment and employment policies and practices have and gives us the opportunity to improve them where possible. Equality monitoring information is not accessible by recruiting managers at any stage.
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Additional Information
We are committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.
Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; prior consideration will be given to existing employees who meet the essential criteria and are registered on our redeployment pool.
Right to work eligibility: Every employer in the UK must carry out a Right to Work check before a new employee starts work. This is a legal requirement under the Immigration, Asylum and Nationality Act 2006 and applies to every worker, regardless of nationality.
All applicants will be asked about their nationality and whether they are legally allowed to work in the United Kingdom. This is to confirm whether you are eligible to apply for the vacancy and to work for the Council or its partner organisations.
Carmarthenshire County Council holds a valid sponsorship licence. However, applicants who require sponsorship under the Skilled Worker route must meet all eligibility criteria set out by the UK Government under the points-based immigration system. Before submitting an application, you should check whether the role meets the eligibility criteria in the UK Government guidance: Skilled Worker visa: Overview - GOV.UK. Please note: If you do not meet the eligibility criteria, your application will not progress. If it becomes clear at a later stage that you are not eligible to apply, your application may be withdrawn, or any offer of employment may be retracted.
How to Apply: All applications for this vacancy must be made using our online application system. If you have an impairment which prevents you from applying online, please email:
[email protected] or contact 01267 234567 and ask for ‘Recruitment’ to discuss alternative arrangements to support you in the process.
Please see the ‘How we Recruit’ guidance on the Careers Page for more information on the recruitment process.
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