ABOUT US
JKN Digital is an established large format print and signage manufacturer. Our factory is based in Preston and we serve customers across the UK. Trading since 1988, we have built a reputation for quality, reliability and strong, long-standing client relationships.
THE ROLE
We are seeking an experienced and customer-focused Sales Manager to take ownership of the customer journey from initial enquiry through to final delivery. As the primary point of contact for our clients, the successful candidate will play a pivotal role in representing the business, nurturing existing accounts and actively driving new revenue. This is a high-visibility position. The postholder will act as the face of the company and will be central to the ongoing success and growth of our commercial operation. A central expectation of this role is to bring new customers to the business. We are looking for someone who will take ownership of new business development and who can bring fresh, modern ideas on how we grow. We genuinely want to hear how you would approach it.
KEY RESPONSIBILITIES
- Manage incoming orders from existing customers and ensure prompt, accurate processing.
- Prepare quotations and price jobs accurately and competitively.
- Raise invoices and hand jobs to the production team with clear, complete specifications.
- Proactively drive new business and bring new customers to the company. This is a core expectation of the role, not a secondary duty.
- Contribute modern, forward-thinking ideas on how we attract and win new customers.
- Maintain and strengthen relationships with existing clients to maximise retention and repeat business.
- Identify and act on upselling and cross-selling opportunities in a consultative manner.
- Advise customers on the most suitable solution for their requirements.
- Resolve customer queries and issues efficiently and professionally
ESSENTIAL SKILLS & EXPERIENCE
- Demonstrable experience within the print manufacturing industry is essential. Applications from candidates without this background will not be considered.
- Large format print experience is strongly preferred.
- Knowledge of accountancy software, ideally Sage, is desirable.
- A proven track record in a sales and account management capacity.
- Exceptional customer service skills, with the ability to build rapport and trust quickly.
- Strong commercial acumen and confidence in pricing and negotiation.
- Excellent communication and interpersonal skills.
PERSONAL ATTRIBUTES
- Outstanding customer service ethos, with a genuine ability to build lasting relationships.
- Warm, approachable and personable, with strong interpersonal skills.
- Passionate, proactive and self-motivated, requiring minimal supervision.
- A natural problem solver who takes ownership of outcomes.
- Positive and professional at all times, including during busy periods.
- Even-tempered and collaborative, with a calm and constructive approach.
- Responds to pressure, mistakes and difficult situations with logic rather than emotion, remaining calm and professional at all times, including when a customer is in the wrong.
- Reliable and dependable, with a strong record of attendance and commitment.
- Trustworthy and discreet, suitable for a role involving client relationships and financial responsibility.
WHAT WE OFFER
- Salary of £42,000 per annum.
- Based at our Preston factory for an initial training period of 4 to 8 weeks. After this, the role becomes hybrid, with the choice to work from home or from the factory, whichever suits you best.
Pay: £42,000.00 per year
Benefits:
- Casual dress
- Company events
- Gym membership
Work Location: Hybrid remote in Preston (Lancashire, North West Region)
