Job Advert
Join a hotel where you'll shape the guest experience from the very first enquiry. This role puts you at the heart of our sales strategy, turning every call and meeting into a revenue opportunity.
All employees at Park Regis Birmingham share a dedication to creating a home away from home atmosphere that keeps our guests coming back to stay.
We believe that our employees are the key to magical guest service. We look for candidates who share our vision and look for opportunities to provide magic service.
Our wide range of employee benefits and personalised training and development plans ensure that our team love where they work.
-
Full benefits online platform
-
Meals on duty
-
Pension plan
-
Life insurance
-
Magic treats and birthday celebrations
-
Staff social events
As a Central Reservation Co-ordinator, you will master the art of versatility and inject some energy whilst completing a variety of duties.
-
Take a proactive sales approach and adapt sales solutions to meet client needs and expectations
-
Handle all M&E calls, face-to-face meetings and email enquiries efficiently and professionally
-
Ensure all reservations are accepted, recorded and confirmed accurately in accordance to the company's policy and legal standards
-
Use reservations system to retrieve, update and input room reservations
-
Act as main point of contact for all prospective clients with excellent communication skills
-
Identify customer needs and create well-presented, customised M&E proposals
-
Identify sales leads and forward to the Sales Team
-
Assist with training and development of new team members
-
Maintain current and past client records and communicate changes as necessary
-
Develop relationships with local clients, direct bookers and agency workers
-
Conduct show rounds to guests and potential new clients
-
Ensure bookings exceed guest expectations when opportunities arise
-
Assist in the management of business bookings
We are continually evolving, and our team do too. There is no red tape or corporate conflict with us!
We Evolve – You Evolve – We Grow Together
If you're ready to take ownership of our reservations strategy and drive real business results, we'd love to hear from you. Apply now and become part of a team that truly values your contribution.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
