Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills and a passion for helping customers. This role involves engaging with customers via phone, providing support, resolving queries, and ensuring a positive experience. Multilingual candidates, particularly those fluent in Spanish and English, are highly desirable for this position.
Duties
- Provide exceptional customer service through effective communication and phone etiquette.
- Assist customers with inquiries, complaints, and product information.
- Analyse customer needs to offer appropriate solutions and upsell products when suitable.
- Maintain accurate records of customer interactions through data entry.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Ensure all customer concerns are addressed promptly and efficiently.
Experience
- Previous experience in a customer service role is preferred but not essential.
- Strong ability to communicate clearly in both English and Spanish; multilingual candidates are encouraged to apply.
- Proficiency in data entry with attention to detail.
- Experience in upselling or cross-selling products is advantageous.
- A friendly demeanour with the ability to remain calm under pressure.
If you have a passion for customer service and meet the above criteria, we invite you to apply for this exciting opportunity. Join us in delivering outstanding service to our valued customers!
Pay: £13.00-£13.60 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Application question(s):
- Where is you home address ? how many miles are you away from our premises IP25 6DL ?
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
