Based at our Head Office in a lovely rural, countryside location outside of Nantwich.
This is a full time, permanent position. While experience is beneficial, it's not essential- as full training will be provided. Salary is dependent on relevant e-commerce experience.
We’re looking for a commercially savvy E-commerce Office Assistant to become the 5th member of our team. Someone who can be in the detail, analysing performance and proposing actionable improvements, striving to make our brand as successful as it can be.
We are one of the biggest retailers of genuine leather handbags and accessories on Amazon UK and wider Europe. In addition to our presence on Amazon, we operate two UK Shopify websites: Catwalk Collection Handbags and The Real Handbag Shop. Our products are also available on Debenhams and Etsy.
We are a small friendly team that make a BIG impact! We thrive on self-organisation, initiative, creativity and a willingness to help others. Far from the bureaucracy and red tape of large corporate businesses.
You’ll be responsible for the day-to-day commercial optimisation of our Amazon and Etsy listings, Shopify websites and Debenhams account. This role works across functions to coordinate the online trade activity, so you’ll need to be an exceptional communicator who can juggle multiple priorities. The online marketplace is constantly morphing and changing so the ideal candidate will be able to adapt to new practices and learn new skills.
Working within our team will mean you gain an abundance of experience in many areas of our online company; this varied role means no two days will be the same. One day you’ll be launching new products, the next you’ll be assisting with the management of multiple sales channels.
If you are interested in this job, it should be clear that this position is physical in nature. When not working at their desk, the successful applicant will sometimes be required to work on their feet (e.g. photography / videography / handling deliveries) and will be required to lift and carry boxes of stock. Full training will be provided.
What you can expect from the role…
Customer Service
- Delivering excellent and friendly customer service by resolving customer queries through Etsy, Amazon, Debenhams and Shopify.
E-Commerce
- Assisting in maintaining accurate and up-to-date content across core online channels: Amazon, Shopify websites, Debenhams, and Etsy.
- Updating and enhancing Brand Pages, Amazon A+ Content and Store Pages in the UK and Europe (working with translated text).
- Updating and maintaining product descriptions, dimensions, titles and imagery on all e-commerce channels.
- Assisting in the planning, creation and monitoring of social media content for the following platforms: Facebook, Instagram, Pinterest and Blogger.
Photography
- New stock will need to be photographed and edited to a high standard. We are happy to provide full training on Photography and Adobe Photoshop, no experience is required.
Stock Replenishment
We do have a large third-party warehouse who manage our day-to-day warehousing. However, we do take smaller deliveries, conduct quality checks and store stock at our Head Office.
- Replenishing stock to keep supplies at a prescribed level.
- Accurately picking & packing products to send to Amazon warehouses and customers. This will require manual handling of stock.
- Receiving and checking in stock shipments and completing quality checks.
- Processing and reworking products and returns e.g. labelling, packaging.
What we’re looking for from the successful candidate…
- Either a university degree or at least 5 GCSEs at grade 6 or above (including Maths and English) with 2+ years work experience.
- Excellent communication (written and verbal) and interpersonal skills.
- Strong administrative skills with attention to detail.
- Competent in data entry and analysis.
- Organisational skills to manage multiple tasks efficiently.
- Experience in delivering excellent customer service.
- Ability to work effectively individually or as part of a team.
- Excellent computer skills e.g. Outlook, Excel (Preferably Advanced), Word.
- Experience working in e-commerce would be ideal but not necessary. Pay is dependent on relevant experience.
- Experience in content creation for social media is ideal but not necessary.
What’s in it for you?
- 28 days holiday (including Bank Holidays) gaining an extra day for each year of service (up to a max. of 33 days)
- Enhanced Workplace Pension
- Enhanced Maternity Pay / Paternity Pay
- Employee Discount
- Free On-site Secure Parking
- Casual Dress
- Early Finish on Fridays
- Summer work hours (Feb - Sept) Monday - Thursday 9am - 4.45pm Friday 9am - 4pm.
- Winter work hours (Oct - Jan) Monday - Thursday 9am - 5.15pm Friday 9am - 5pm.
- Salary 25k - 26.3k depending on relevant e-commerce experience.
We regret that due to high volumes we are unable to acknowledge every application. All successful candidates will be contacted during the week commencing 10th August to discuss the role and their experience further.
Pay: £25,000.00-£26,300.00 per year
Benefits:
- Bereavement leave
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Private medical insurance
- Sick pay
Application question(s):
- Our Head Office is located in a rural area with limited public transport links. Do you have a reliable means of travelling to and from work? Please describe how you would travel to work.
- Are you comfortable with a resident dog (7 year old Vizsla) in the office?
- Do you have eligibility to work in the UK?
- Why are you applying for this role?
- Only candidates that submit a tailored cover letter will be considered. Please confirm you will attach a Cover Letter as part of your application.
Work Location: In person
