Team Manager
Reports To
Operations Manager / Department Manager
Job Purpose
This role involves day to day management of our VAT administrative responsibilities for our clients across the globe. We facility VAT registrations, compliance and filings in multiple EU countries.
The Team Manager is responsible for leading, motivating, and developing a team to achieve business objectives while delivering excellent customer service and operational performance. The role involves managing day-to-day activities, monitoring performance, coaching team members, and ensuring compliance with company policies and procedures.
Key Responsibilities
- Lead, motivate, and manage a team to achieve individual and departmental targets.
- Conduct regular one-to-one meetings, performance reviews, and team meetings.
- Recruit, train, coach, and develop team members to maximise performance and career progression.
- Monitor productivity, quality, and service standards, taking corrective action where required.
- Allocate workloads and manage resources to ensure operational efficiency.
- Handle employee relations matters, including attendance, disciplinary, grievance, and performance management processes in accordance with company policies.
- Identify training needs and implement development plans for team members.
- Analyse performance data and prepare reports for senior management.
- Drive continuous improvement initiatives to enhance productivity, quality, and customer satisfaction.
- Ensure compliance with health and safety legislation, company policies, and relevant legal requirements.
- Manage customer issues and escalations professionally, ensuring satisfactory resolution.
- Foster a positive, inclusive, and collaborative team culture.
- Support organisational change and communicate business updates effectively.
Key Performance Indicators (KPIs)
- Achievement of departmental performance targets.
- Customer satisfaction levels.
- Employee engagement and retention.
- Quality and compliance standards.
- Productivity and efficiency metrics.
- Attendance and absence management.
- Delivery of training and development objectives.
Skills and Experience Essential
- Previous experience in a supervisory or management role.
- Strong leadership and people management skills.
- Excellent communication and interpersonal skills.
- Ability to motivate and develop individuals and teams.
- Strong organisational and time management abilities.
- Experience managing performance and handling employee relations issues.
- Good problem-solving and decision-making skills.
- Competent in Microsoft Office and business systems.
Desirable
- Relevant management experience
- Experience in the relevant industry.
- Knowledge of Lean, Continuous Improvement, or Quality Management principles.
Personal Attributes
- Positive and approachable leader.
- Highly organised and dependable.
- Resilient under pressure.
- Commercially aware.
- Customer-focused.
- Professional with high ethical standards.
- Adaptable and proactive.
- Strong attention to detail.
Authority
The Team Manager has authority to:
- Allocate work within the team.
- Conduct appraisals and recommend salary reviews.
- Manage attendance and performance issues.
- Recommend recruitment decisions.
- Authorise leave in line with company policy.
- Escalate operational or employee issues where appropriate.
Working Conditions
- Full-time position.
- May require occasional overtime to meet business needs.
Equality, Diversity & Inclusion
The post holder is expected to support and promote equality, diversity, and inclusion, treating colleagues, customers, and stakeholders with fairness, dignity, and respect at all times.
General
This job description outlines the main duties and responsibilities of the role. It is not intended to be an exhaustive list, and the post holder may be required to undertake other reasonable duties commensurate with the level of the position to meet the needs of the business.
Pay: £33,000.00-£40,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Private medical insurance
- Sick pay
Experience:
- Accounts, Finance, Banking or VAT: 1 year (required)
Language:
Work Location: In person
