Job Introduction
Senior Implementation Manager – Hamilton, Glasgow
Join a leading utilities company that champions innovation and service excellence. At Last Mile, we take pride in delivering high-quality solutions across the multi-utility sector. We are preparing to deliver an exciting transformation portfolio that enables our growth aspirations, and we're looking to welcome an experienced Senior Implementation Manager to join us.
As a Senior Implementation Manager, you will work as part of the Transformation and Delivery Team, turning transformation strategy into clear delivery plans that support our wider business strategy and five-year plan. You will be responsible for assessing and managing portfolio change impact and will lead implementation of strategically important initiatives across all business functions, ensuring new systems, process and ways of working are embedded effectively and sustainably.
What’s in it for you as a Senior Implementation Manager?
Here at Last Mile, we pride ourselves in providing a great range of benefits including a fantastic amount of annual leave, including a Christmas shut down.
-
25 days holiday, increasing after 2 years by 1 day each year up to 30 days, plus 9 public holidays
-
Holiday buy scheme
-
Discretionary bonus
-
EV and ULEV salary sacrifice scheme (subject to minimum length of service)
-
Cycle to work salary sacrifice scheme
-
Up to 7% employer pension contribution
-
Volunteering Day
-
Life assurance (x4 annual basic salary)
-
Retail, travel and leisure discounts via our MilesMore benefits platform
-
Refer a friend incentive
-
Stream – Financial wellbeing platform
-
Employee assistance programme
-
Car allowance
-
Hybrid working*
-
Flexible start and finish times for eligible roles*
-
Private medical insurance*
-
Company sick pay*
*Some of our benefits are only applicable when you have successfully completed your probation period*
Your responsibilities as a Senior Implementation Manager:
-
Lead the practical design and implementation of transformation initiatives, including operating model, digital, data, process and governance changes.
-
Translate strategic objectives into clear implementation plans, milestones, readiness activity, deployment approaches and adoption measures.
-
Coordinate business, technology, operational and third-party workstreams across the portfolio to align delivery activity, manage dependencies and support successful outcomes.
-
Partner with senior leaders and operational teams to assess business readiness and prepare impacted areas for new systems, processes and ways of working.
-
Lead stakeholder engagement, communications, workshops, training, cutover planning and transition activity to support adoption and embed sustainable change.
-
Track implementation progress, risks, issues, adoption and benefits realisation, applying lessons learned to strengthen delivery standards and continuous improvement.
Experience / Knowledge:
-
Extensive experience supporting the development and implementation of transformation strategy aligned to business strategy, multi-year planning and target operating model change.
-
Strong track record of delivering operating model change across complex, multi-functional or operational environments, from strategic design through to adoption and embedment.
-
Experience developing and managing implementation plans, readiness assessments, cutover plans, transition activity, risk management and stakeholder engagement.
-
Proven ability to partner with senior leaders, business experts, project and technology teams and third-party providers to deliver integrated outcomes aligned to strategic priorities.
Qualifications
-
Professional qualification in project management (e.g., MSP, PMP, PRINCE2) or equivalent, demonstrable experience leading large-scale transformation and operating model change.
-
Evidence of continuous professional development in transformation strategy, transformation delivery, implementation management, operating model change, business readiness or leadership.
Have you got the drive to go to the Last Mile as a Senior Implementation Manager? Apply now!
We aim to keep candidates informed throughout the process and encourage you to apply promptly as we may close the vacancy early if sufficient applications are received.
About us:
Last Mile is one of the largest last-mile multi-utility businesses in the UK.
We understand construction and we know utilities. We design, build, own, and manage the ‘last mile’ of essential utilities infrastructure.
With a proven history of delivering multi-utility connections across Great Britain, we provide a full suite of utility infrastructure, including clean heat networks, electricity, gas, water, wastewater and fibre.
With a strong track record, deep industry knowledge and solid investor backing, we take a forward-thinking approach to the complex economic, social and environmental challenges of today, to innovate for a better tomorrow.
Through Last Mile and our asset adoption business Last Mile Asset Management, we provide a ‘one-stop shop’ for new utility connections.
We’re proud to be both a Great Place to Work® certified business and a Living Wage Employer, reflecting our commitment to supporting and valuing our people.
For further enquiries, contact [email protected] or visit our website at www.lastmile.co.uk
At Last Mile, we are proud to be an equal opportunities employer. We consider all applications solely on the basis of skills and experience and actively encourage candidates from all backgrounds to apply.
