ABOUT THE COMPANY
Join Jetex, an award-winning global leader in executive aviation with a unique ecosystem of more than 30 destinations around the world whose success always springs from the engagement and talent of teams who create flexible, best-in-class trip support solutions.
The company provides exceptional private terminals (FBOs), aircraft fueling, ground handling and global trip planning. It caters to both owners and operators of business jets for corporate, commercial and personal air travel. With professions that span our entire value chain – from trip planning to indulging passengers with exceptional hospitality – Jetex offers a vast range of career opportunities around the world. Committed to being an employer of choice, Jetex encourages employees to pursue their aspirations thanks to concrete development and learning opportunities, including personalized career itineraries, contribution to entrepreneurial projects and other initiatives.
ABOUT THE ROLE
The Guest Experience Executive reports to the Operations Supervisor. They perform a first-tier job; this means that any client coming into the FBO terminal will be greeted by them. Possessing the role of first contact, a Guest Experience Executive is extremely important as a customer will deem the rest of the hospitality/experience setting as good or bad experience.
KEY RESPONSIBILITES & ACCOUNTABILITIES
Key responsibilities include (but not limited to):
Safety of team and clients always
Must display the highest level of customer service to all clients by maintaining a pleasant, professional, friendly and outgoing attitude
Required to wear and maintain professional uniform as supplied by Jetex
Greet clients and guests personally and on the telephone at times
Offer appropriate seating arrangements around the FBO terminal
Present menus, take orders, prepare food and beverages
API Relay orders to the team and ensure all orders are filled/executed in a timely and accurate fashion
Set up seating area
Maintain clean and organized client areas and work area
Assist in tasks at event related work including exhibitions/shows and coordinating maintenance both exterior and interior of the FBO terminal
Other duties assigned by Line Manager
Escorting passengers & crew to & from aircraft
Providing manned customer service experience for our third-party partners
ESSENTIAL SKILLS & COMPETENCIES
PERSONAL SKILLS Effective interpersonal and communication skills.
Maintains a good energy level.
Attention to detail with the ability to work under own initiative
Excellent experience working closely with clients
Effectively organizing and prioritizing workloads
Ability to multitask, take initiative, work efficiently, and be flexible with quick turnaround
projects if they come up
Time management and organizational skills are a must
In depth information about the work area.
COMPETENCIES; INTELLECTUAL:
Manages difficulty and complexity
Acts with integrity
TRANSFORMATION:
Innovates/introduces improvements
Designs plans for alternative actions
Attentiveness
RESULTS:
Solutions driven
Uses analytical techniques
Delivers against obstacles
TEAM:
People orientated
Effective communicator
Builds and promotes the value of team collaboration
Acknowledges and gives credit to others
Job Types: Full-time, Permanent
Pay: £27,000.00 per year
Benefits:
- Company events
- Company pension
- Life insurance
- On-site parking
- Referral programme
- Sick pay
Work Location: In person
