-
The Housing Officer is tasked with delivering a comprehensive housing management service to council tenants, ensuring high standards of customer service and tenancy sustainment. This role is crucial in managing tenancies, resolving disputes, supporting residents, and collaborating with internal teams and external partners to achieve the Council’s housing objectives and provide a high-quality, customer-focused service.
Responsibilities
-
Deliver a full housing management service for general needs tenants.
-
Provide advice and support to tenants and the public via home visits, phone, email, and face-to-face contact.
-
Support new tenants through the onboarding process, including settling-in visits.
-
Manage tenancy-related matters such as transfers, mutual exchanges, succession, and tenancy reviews.
-
Investigate breaches of tenancy conditions and take appropriate enforcement action, including legal proceedings where necessary.
Requirements
Additional Information
-
Working hours: 37 hours per week
-
Bi-weekly schedule
-
DBS check required
-
Negotiable Rate: Umbrella - £22.54 - £24.78
-
9am - 5pm, 4 days working from the office, 1 day remote working
-
Location: Rugby Town Hall
-
Business insurance for cars needed or ability to gain business insurance for driving purposes
The role closes soon, apply ASAP.
The Housing Officer is tasked with delivering a comprehensive housing management service to council tenants, ensuring high standards of customer service and tenancy sustainment. This role is crucial in managing tenancies, resolving disputes, supporting residents, and collaborating with internal teams and external partners to achieve the Council’s housing objectives and provide a high-quality, customer-focused service.
