Outpatients are seeking an enthusiastic Receptionist/Administration Officer to support the efficient day-to-day administration of departments at our Sutton site. This role is essential to the smooth running of both the main Outpatients and RDAC clinics.
You will be working in a busy environment, providing a high-quality reception service to patients and their relatives. The role also includes preparing medical records for consultant-led clinics.
As part of a multidisciplinary team, you will need excellent interpersonal, communication, and organisational skills. Strong keyboard/IT skills are essential, and previous hospital experience would be desirable.
This is a full-time position (37.5 hours per week), working Monday to Friday. For further information, please contact Tracey Lover on 0208 661 3828.
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
For further information please refer to the Job Description & Person Specification
To provide a patient focused reception service, welcoming service users, ensuring an efficient, polite and friendly reception service is provided at all times.
Provide and receive information requiring tact, interpersonal and persuasive skills. Conduct exchanges of information with patients, relatives and staff in a considered and sensitive manner. Deal with anxious patients and relatives as well as cultural or language difficulties.
To check in all patients for clinics, check demographic and personal details are correct and update information from the National Spine to ensure National data is up to date and reflected appropriately.
At the end of both the morning and afternoon clinics ensure that all outstanding patients on clinic lists have been checked in, have outcomes and checked out or cancelled/changed or DNA’d. The Outpatient team are responsible for actioning all outcomes from the Department Arrival Report for 2 days post clinic.
To assist patients who present in person at the reception desk with outpatient queries, making any necessary arrangements requested including changing patient registration details.
Be responsible for monitoring any delays in patient waiting times by keeping patients informed using electronic notice board, on arrival and via a tannoy system, also to ensure relevant and up to date information is displayed in reception areas and ensure the area is kept tidy.
To direct/escort patients to the appropriate clinical areas when required.
To support the management of self-check in kiosks and escalate technical issues as required.
