Contract: Healthcare
Location: West Midlands, CV2 2DX
Hours of work: 37.5
Contract Type: Permanent
We are seeking a Compliance Manager to ensure contractual, statutory and legislative compliance across the contract, supported by appropriate and demonstrable evidence. The role is responsible for monitoring performance against contractual obligations, supporting audit activity, and helping the business maintain compliance with ISS business systems, procedures, Trust policies and legal requirements.
Job Description
We are looking for a professional and diligent individual who can drive a strong compliance culture, manage information and reporting processes, and provide guidance to managers on quality, performance and compliance matters. The successful candidate will also support Health & Safety, Human Resources/People & Culture, and Training functions to help reduce risk across the operation.
Key Responsibilities
Lead and oversee statutory, legislative and contractual compliance activities across the contract.
Manage internal and external audit processes, including site-instigated audits, corrective actions and audit improvement plans.
Monitor compliance with internal business systems and procedures, ensuring adherence to audit requirements.
Support service managers with contractual compliance matters, variation requests and contractual documentation management.
Manage performance monitoring processes, ensuring service measures comply with contractual undertakings.
Analyse performance data, identify trends, investigate service breaches and support corrective action planning.
Produce monthly, ad hoc and compliance reports, including supporting evidence and documentation.
Support Health & Safety compliance through audits, spot checks, committee participation and ongoing monitoring.
Professional and Personal Competencies/Qualifications
Auditing experience, preferably within a multi-functional healthcare environment.
Experience of administration processes.
Experience of quality control systems.
Strong verbal and written communication skills.
Good levels of numeracy and literacy.
Competent user of IT systems and Microsoft Office applications.
Strong working knowledge of Microsoft Word, Excel and Power BI.
Ability to analyse, interpret and present complex data clearly to a range of stakeholders.
Strong organisational skills with excellent attention to detail.
Ability to build effective working relationships with managers, clients and stakeholders.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]
To find out more about what we do go here - https://www.uk.issworld.com/
Work Location: In person
