Job Summary
Worthing Theatres and Museum are seeking a new Casual Duty Manager.
Lead the customer facing team when on shift to deliver an excellent customer experience, maintaining the highest standards at all times. Working across all of WTM’s diverse range of events and venues.
Ensure an effective FOH (Front of House), bar and retail operation when on duty leading the team to drive secondary spend and donations.
Assist the Customer Experience Manager in the smooth and efficient running of live events and cinema shifts across our theatre venues and museum shifts from time to time.
Ensure an effective FOH, bar and retail operation when on duty leading the team to drive secondary spend and donations.
Ensure the programme of events runs smoothly and safely to a high level of customer experience excellence.
Ensure all Customer Experience Assistants, Casual Staff, Volunteers & Work Placements are fully conversant with emergency evacuation procedures.
Assist the Customer Experience Manager in ensuring entertainment licensing, fire safety, H&S (Health & Safety), Food & Hygiene & alcohol legislation/regulations are strictly observed at all times.
Job Description
Main duties, tasks and responsibilities
- Lead the customer facing team when on shift to deliver an excellent customer experience. Drive secondary spend, motivating and inspiring staff to achieve targets, ensuring stock, queues and staff are best placed to achieve this.
- Carry out House Management duties at all WTM venues as required and be a keyholder.
- Ensure an effective front of house and bar operation when on duty.
- Deliver staff and volunteer briefings in line with procedure and ensure that all front of house staff are fully conversant with emergency procedures.
- Ensure that all entertainment licensing, fire, building, H&S, food & hygiene and alcohol legislation and regulations are strictly observed whilst on shift.
- Assist with the bar and organising the sale of merchandise & other goods.
- Lead the customer facing team when on shift to deliver an excellent customer experience. Drive secondary spend, motivating and inspiring staff to achieve targets, ensuring stock, queues and staff are best placed to achieve this.
- Carry out House Management duties at all WTM venues as required and be a keyholder.
- Ensure an effective front of house and bar operation when on duty.
- Deliver staff and volunteer briefings in line with procedure and ensure that all front of house staff are fully conversant with emergency procedures.
- Ensure that all entertainment licensing, fire, building, H&S, food & hygiene and alcohol legislation and regulations are strictly observed whilst on shift.
- Assist with the bar and organising the sale of merchandise & other goods.
General
- Undertake all duties in accordance with WTM policies, in particular those relating to Customer Care and Equal Opportunities.
- Undertake such other duties as may reasonably be allocated to the postholder, which may involve providing assistance in any section of the department as may be required from time to time.
- Undertake any duties regarding health, safety and welfare at work, civil contingencies and business continuity which may reasonably be allocated to the postholder as a result of legislation, codes of practice or WTM policies.
- Promote the service and WTM positively at all times.
Essential Experience, Skills and Knowledge
- Good leadership skills with proven supervisory experience.
- Excellent communication skills and the ability to cultivate and develop ongoing relationships resulting in repeat business
- Experience in cash handling and credit card transactions.
- Ability to remain calm and make informed decisions in an emergency situation.
- Ability to effectively resolve complaints or conflict whilst on shift.
- Good numeracy and literacy skills and an effective communicator.
- Proven experience of working to a schedule.
- Good IT skills and comfortable using a till, computer and various systems.
- Ability to focus on tasks whilst in a busy and noisy environment.
- Able to complete shifts of 4 or more hours, Monday-Sunday, including regular evenings, weekends and bank holidays.
- Be customer focussed and committed to providing great customer service across the WTM venues.
- Reliable, self-motivated and able to work on own initiative
- Remain calm under pressure.
- An understanding of equalities and how to apply this in the workplace thinking about both customers and colleagues.
Desirable Experience, Skills and Knowledge
- First Aid at work certificate.
- Personal licence.
- An interest in the arts and culture.
To apply please apply here: https://wtm.uk/jobs/casual-duty-manager/
Pay: Up to £13.34 per hour
Benefits:
- Company pension
- Employee discount
- Health & wellbeing programme
Work Location: In person
