We are looking for a motivated, dependable, and audience-focused Customer Service Representative to join our growing team in Glasgow.
This is an excellent opportunity to launch your career in customer operations, service support, and client engagement. As a Customer Service Representative, you will gain practical, hands-on experience across primary support channels, working alongside experienced team leads, mastering day-to-day operational workflows, and building the essential communication skills needed to step into future supervisory and account management roles.
Whether you are an entry-level candidate or a professional seeking a stable, growth-oriented career path, you will receive fully paid initial training, 1-on-1 mentorship, and structured milestones for long-term progression.
Your Responsibilities
As a Customer Service Representative, you will:
- Customer Interaction & Support: Handle incoming customer communications warmly across telephone, email, and live messaging channels, resolving inquiries accurately and efficiently.
- Account Care & Troubleshooting: Assist customers with account updates, billing queries, and product support while maintaining precise service accuracy.
- Performance & Quality Targets: Work towards individual resolution metrics, call/chat response targets, and customer satisfaction goals.
- Systems & Data Management: Maintain detailed customer profiles, log interaction histories, and update account records using internal CRM software.
- Interdepartmental Coordination: Partner closely with internal teams (including Technical Support, Escalations, and Billing) to ensure swift query resolution.
- Workflow Optimization: Share constructive feedback during daily team huddles to help refine customer support processes and enhance service quality.
- Skills & Career Development: Participate in ongoing communication workshops, product training sessions, and leadership coaching.
What We're Looking For
- Strong Verbal & Written Communicator: Professional, articulate, and empathetic when assisting customers with varying needs.
- Collaborative Team Player: Thrives in a shared workspace, supports colleagues during peak volume hours, and contributes positively to team culture.
- Solutions-Oriented Mindset: Detail-focused and resourceful when handling troubleshooting tasks in a fast-paced environment.
- Reliable & Punctual: Highly dependable with strong time-management skills and a consistent work ethic.
- Organized & Multi-Tasker: Comfortable managing multiple client tickets and record-keeping tasks simultaneously without sacrificing quality.
- Growth-Minded: Driven to build a long-term career in customer management, service delivery, or operational leadership.
Prior experience in retail, contact centers, hospitality, sales support, or administrative roles is welcomed but not required—full paid onboarding and continuous operational support are provided from day one.What You'll Receive
- Competitive Base Salary: Plus performance-related bonus schemes and team incentives
- Paid Induction & Training: Comprehensive initial learning period with ongoing skill development
- Clear Career Pathways: Fast-track progression routes into Senior Representative, Quality Analyst, and Team Leader positions
- 1-on-1 Executive Coaching: Regular feedback and mentorship from senior customer operations managers
- Employee Recognition & Awards: Monthly incentive programs, milestone rewards, and team recognition scheme
- Inclusive Workplace Culture: Collaborative, supportive team environment with regular social events in Glasgow
Why Join Us?
We believe exceptional service leaders are built through hands-on experience, practical guidance, and genuine career opportunity. From day one in Glasgow, you will be equipped with the tools, knowledge, and leadership support needed to excel. We actively value dedication, celebrate achievements, and prioritize internal promotion.
Apply Today
Take the next step in your customer support career.
Submit your CV today to be considered for our Customer Service Representative position in Glasgow. Applications are reviewed regularly, and qualified candidates will be contacted promptly for initial interviews.
We are an equal opportunity employer and welcome applications from all qualified candidates regardless of background.
Pay: £14.00-£16.00 per hour
Benefits:
- Company pension
- Free parking
- Life insurance
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
