Global Relocation Executive
Location: Welwyn Garden City, Hertfordshire
Company: Gerson Relocation Ltd (Part of AGM Relocation Ltd)
Job Type: Permanent, Full time
Salary: £35,000 - £40,000 per annum (Depending on Experience)
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We are looking for experienced and customer-focused Global Relocation Executive to join a fantastic team based in Welwyn Garden City, Hertfordshire.
Global Relocation Executive is responsible for managing and coordinating domestic and international relocation and destination services on behalf of corporate and private clients, delivering exceptional customer service throughout the relocation journey.
The role is responsible for supporting assignees and their families through every stage of the assignment process, ensuring a seamless transition while managing suppliers, client requirements, service delivery, expenses, tenancy matters, and commercial performance.
Key Responsibilities
- Manage domestic and international relocation and destination service programmes on behalf of corporate and private clients, ensuring a seamless relocation experience from initiation through to completion.
- Deliver exceptional customer service by acting as the primary point of contact for clients, assignees, and their families throughout the relocation journey.
- Build strong relationships with clients, assignees, corporate accounts, suppliers, and service partners, ensuring services are delivered in accordance with client policies, service level agreements, and customer expectations.
- Coordinate destination services including home search, school search, temporary accommodation, orientation, settling-in services, tenancy management, departure services, and other assignment-related support.
- Anticipate client and assignee needs, providing proactive guidance, tailored solutions, and expert advice to support successful relocations.
- Manage supplier, agent, and partner relationships to ensure service excellence, compliance, and consistent delivery standards.
- Oversee assignment budgets, assignee expenses, and service costs, maintaining commercial awareness and ensuring cost-effective service delivery.
- Review tenancy agreements, support lease negotiations, and manage property-related matters in accordance with client policies and local market practices.
- Maintain accurate relocation records, client trackers, reporting systems, and all documentation required to support service delivery and compliance requirements.
- Produce client invoices and work closely with the Accounts team to ensure accurate billing, cost recovery, and timely payment collection.
- Manage customer expectations through regular communication, proactive updates, and timely resolution of issues, concerns, and complaints.
- Take ownership of service challenges and provide effective solutions, ensuring high levels of customer satisfaction, retention, and service quality.
- Collaborate with internal teams, suppliers, and external partners to deliver a consistent, high-quality customer experience throughout the relocation process.
- Support client reviews, reporting requirements, account growth initiatives, and continuous improvement activities that enhance service delivery and strengthen client relationships.
Essential
- 3+ years' experience in relocation, destination services or global mobility.
- Outstanding customer service and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Commercial awareness with experience managing budgets and suppliers.
- A proactive, solution-focused approach and the confidence to work independently.
What We Offer
- £35,000 - £40,000 per annum (Depending on Experience)
- 37.5 hours per week (Monday–Friday)
- 25 days holiday + bank holidays
- Company pension scheme
- Life assurance scheme
- 2 paid volunteering days
- Employee Referral Scheme
- Access to employee engagement platform with lifestyle savings & high street discounts
- Reward & recognition programme
- Career development opportunities
- Company awards & events
- Free on-site parking
Pre-Employment Checks
Successful applicants will be subject to:
- Employment referencing
- Basic DBS check
- ID and Right to Work verification
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About Us
AGM Relocation Ltd, (hereinafter referred to as the “AGM Group”) is the parent company and home of some of the industry’s most respected moving and relocation companies.
Gerson Relocation is dedicated to providing relocation services focused on the needs of our customers and supporting a wide variety of corporate organisations from the very start. Our service is designed around the people who we move and their relocation journey.
Our programme management options are tailored around the needs of the employer’s HR and Global Mobility functions who are responsible for managing the transfer of talent internationally. Our specialist services such as AGM Premier provides the level of flexibility and security required to support the unique challenges of a VIP or the most senior employee within a business.
Pay: £35,000.00-£40,000.00 per year
Application question(s):
- Do you have strong organisational skills with the ability to manage multiple priorities?
- Do you have commercial awareness with experience managing budgets and suppliers?
Experience:
- Relocation Industry: 3 years (required)
- Destination Services: 3 years (required)
- Customer service: 3 years (required)
- Relationship building: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
