We are HAVi Technologies - a small business who help organisations protect their teams from Hand-Arm Vibration Syndrome (HAVS) through smart monitoring devices and our HAVi-Total analytics platform. We work in lots of different industries such as facilities management, grounds maintenance, construction and rail. Our customers include Mitie, Riverside, Hitachi Rail, Kier Construction and BAE Systems.
We're growing our customer success team and looking for a customer success manager to lead the post-sale relationships for a portfolio of accounts. We need someone to take our customers right from onboarding through to renewals and account growth, while making sure that any issues are dealt with to ensure customer satisfaction. It will be a blended role: half commercial (renewals, upsell, and expansion), and half relationship/ adoption (making sure customers get real value from the platform and keep coming back).
What you'll do:
- Onboarding, adoption, and development of day-to-day relationships for a portfolio of accounts
- Provide training to new and current customers to ensure they are able to use the products and software to their full potential
- Be the initial go-to person for any account queries or issues, and then working with our technical team to resolve them
- Build relationships across customer teams - from site managers to procurement
- Monitor customer usage of the products/software and anticipate issues that may arise
- Lead renewal conversations and spot upsell/expansion opportunities
- Feed customer insight back into our product and marketing strategies
What we're looking for:
- Ideally experience in customer service, account management, or a similar client-facing commercial role
- A strong and adaptive communicator who can talk to people at every level and is comfortable leading commercial conversations
- Good presentation skills
- Organised and proactive with a high level of initiative so you are able to run your own portfolio and accounts
- Passionate about delivering exceptional service to our customers
- Works well in a team
- Ability to prioritise and manage multiple accounts and tasks at the same time
Full training on our products, HAVS compliance, and customer base provided — you don't need prior industry knowledge, just strong customer success/ account management instincts.
We are a friendly and welcoming team with an office in Eastwood, Nottingham. While being mainly office based, the role may involve visiting customers and in person training so the ability to drive would be desirable but not essential. We are open to discussions on hours including the option of part-time and the ability to work from home at times. Training and progression opportunities available.
Pay: £25,420.00-£27,000.00 per year
Benefits:
- Casual dress
- Company pension
- Flexitime
- Free parking
- On-site parking
- Sick pay
- Work from home
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
