Retail Delivery Manager
Reporting to: Head of Operations
Location: Portcentric House, Thurrock Park Way, Tilbury RM18 7HD
Working Hours: Monday – Friday 09:00 – 17:30
Job type: Permanent
About Pro Carrier:
The guiding principle of Pro Carrier is to allow our customers to find sending their goods to and from anywhere in the world as easy and streamlined as possible across a range of offerings and all modes of transport.
Formerly known as DG International, the company was established in 2009 to provide high levels of customer service to a range of clients importing into the UK from Asia via sea and air. The company has grown rapidly since then and now offers a range of logistics services across diverse industry sectors.
Pro Carrier’s growth has been underpinned by a commitment to a set of shared values that creates a high-performance culture. We have employed self-motivated people who are empowered to make decisions to accelerate our growth.
Pro Carrier is poised for significant growth, with a strategy to grow to double in size over next three years, with Pro Carrier being at the forefront of that plan. The leadership team is experienced, dynamic and client-centric, and the focus for growth is around new technology offerings that compliment current services and additional market share from emerging markets.
Your new role:
As the Retail Delivery Manager within the Retail Division, you will be responsible for overseeing and optimising end-to-end logistics and fulfilment operations within a fast-paced eCommerce and pallet network environment. You will take full ownership of daily operational performance across warehousing, distribution, and transport, ensuring that all customer orders are processed, handled, and delivered efficiently, accurately, and on time with the Retail Division.
Responsibilities:
· Manage pallet network activities, ensuring timely collection and delivery performance
· Monitor and improve operational KPIs such as OTIF (On Time In Full), order accuracy, and turnaround times
· Ensure efficient route planning and load optimisation for pallet shipments
· Act as the main point of contact for pallet network partners and third-party carriers
· Monitor carrier performance and service level agreements (SLAs)
· Resolve escalations related to delays, damages, or lost goods
What You’ll need to Succeed:
· Proven experience in an Operations Manager or similar role within eCommerce, logistics, or pallet network distribution
· Strong understanding of pallet networks and Ecommerce operations
· Excellent leadership and team management skills
· Strong analytical and problem-solving abilities
· Ability to work in a fast-paced, high-volume environment
· Knowledge of health & safety regulations
· Have a good understanding of Customs Knowledge
What you'll get in Return:
In return, you can expect to be given considerable responsibility for implementation and work closely with a small leadership team where your efforts and success will be noticed.
We offer a competitive remuneration package, including free gym membership, private medical care and an employer pension contribution of 5% (based on the employee contributing 5%). We also offer free snacks (Chocolate, Fruit, Crisps, Protein Bars, Protein Shakes, Soft drinks etc) Pay day treats (free lunch or breakfast on us!), Company social events via our social committee, Employee of the month awards (a £500 bonus if you win!) plus many more!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Pay: £60,000.00-£65,000.00 per year
Benefits:
- Casual dress
- Enhanced maternity leave
- Enhanced paternity leave
- Gym membership
- On-site parking
- Private medical insurance
- Referral programme
Work Location: In person
