About the Role
We are seeking an experienced Boutique Manager to oversee daily boutique operations, client service, sales performance, and team coordination.
You will maintain high standards across customer experience, product presentation, stock administration, and daily retail operations while building strong relationships with new and returning clients.
This opportunity is suited to someone with established experience in luxury retail, jewellery, premium fashion, or high-value customer service.
Why Join Us?
Luxury Retail Environment
Build your career within a premium jewellery business in Mayfair.
Client Relationships
Develop lasting relationships with customers through personalised and professional service.
Commercial Responsibility
Take ownership of sales performance, service standards, stock accuracy, and daily boutique operations.
Career Development
Strengthen your experience in luxury retail management, team leadership, and client development.
Key Responsibilities
- Manage daily boutique operations and customer service
- Deliver a professional and personalised client experience
- Monitor individual and boutique sales performance
- Support customers with jewellery selections and product enquiries
- Develop relationships with new and returning clients
- Maintain high standards of product presentation
- Coordinate opening and closing procedures
- Monitor stock levels and product availability
- Maintain accurate jewellery and inventory records
- Support stock counts and reconciliation activities
- Review sales results and prepare routine performance reports
- Handle customer enquiries and service concerns professionally
- Coordinate appointments and private client consultations
- Maintain customer relationship management records
- Support promotional activities and client events
- Guide and support boutique team members
- Monitor daily priorities and employee workloads
- Maintain appropriate security and confidentiality procedures
What We Are Looking For
Experience
- Three or more years of experience in luxury retail, jewellery, premium fashion, or high-value customer service
- Experience managing customer relationships and sales targets
- Previous responsibility for coordinating staff or daily store operations
- Jewellery experience is beneficial but not essential
Skills
- Strong luxury customer-service abilities
- Confident sales and relationship-building skills
- Excellent written and verbal communication
- Strong organisation and attention to detail
- Good commercial awareness
- Ability to work with sales targets and performance data
- Professional and polished customer communication
- Good team coordination and leadership abilities
- Comfortable using CRM, point-of-sale, and Microsoft Office systems
- Responsible approach to high-value products and confidential customer information
Education
- Qualifications in Business, Retail, Luxury Management, Jewellery, or a related subject are beneficial
- Relevant professional experience may be considered in place of formal qualifications
Pay: £42,000.00-£50,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Private medical insurance
Work Location: In person
