Lead Delivery Manager - Loyalty
Waterloo - Hybrid Working
Full Time
Fixed Term Contract (12 Months)
Grade 5
At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
As a Lead Delivery Manager in Technology, you will lead the delivery of the Customer First Loyalty Programme a high-value, complex initiative spanning digital identity, loyalty, personalisation, and omnichannel customer engagement.
You will partner closely with business and commercial stakeholders to translate customer and commercial needs into high-quality, scalable technology outcomes. You will be accountable for delivering against agreed scope, schedule, budget, and quality, including effective change and release management to ensure successful deployment into live environments. You will also ensure strong financial control and value delivery across the programme, while actively managing risks, issues, and dependencies across a complex delivery landscape.
Operating across matrix teams and third-party partners, you will drive alignment, pace, and accountability, while fostering a culture of collaboration, agility, and continuous improvement.
We are looking for an experienced technology delivery leader with a strong track record in digital, loyalty, or customer experience programmes. You will bring experience of delivering customer-facing platforms at scale, ideally across loyalty, personalisation, or CRM, alongside a strong understanding of omnichannel customer journeys and data-driven engagement.
