Job summary
Our receptionist and administration team are the first point of contact for patients, relatives and professionals when making contact with the practice and have the ability to make sure that patients receive appropriately and timely care from both the surgery and partner organisations. By having a positive attitude our reception and administration team are able to set the tone for the rest of the patient experience with the practice.
Main duties of the job
The main duties of the role include responding to the full range of patient enquiries and requests
- supporting patients to receive appropriate and timely care through booking appointments and signposting to more appropriate alternative care pathways
- receiving and managing requests for repeat medications, reports and fit notes
- receiving requests and enquiries from other health care organisations
- proactively inviting patients for routine tests, investigations and long term condition care
- supporting the general administrative work that is essential to the functioning of the wider practice team
In order to succeed in these main duties, the successful applicant will need to be able to communicate effectively and compassionately in person, by telephone and via electronic means.
Essential criteria
GCSE grade A to C in English and Maths (or equivalent)
Experience with responding to enquiries from patients / public Experience of using computer systems, with a high degree of accuracy
Good interpersonal and communication skills Ability to work well under pressure with often changing needs and objectives Ability to manage difficult conversations, often involving sensitive and confidential medical matters Ability to work effectively as a team player
Desirable criteria
Word processing / Microsoft office certificate(s) NVQ Level 3 Business Administration or equivalent
Previous experience of working in a similar role in primary care
Sense of humour and the ability to form effective working relationships
Job Types: Full-time, Part-time, Permanent
Pay: From £12.71 per hour
Benefits:
- Company pension
- Health & wellbeing programme
Education:
- GCSE or equivalent (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
