Overall Purpose
The Corporate Receptionist will be part of a team of 3 reporting to the Team Leader for a three-building portfolio.
This role will be dedicated to one of the three buildings, however, will be cross-trained in the two other buildings within the estate, and ensuring a one-team approach at all times. Flexibility is required if needed to adjust work times to 8.30-5.30pm, although very rare.
You will be working closely with the day security team. You will lead the front of house services yet supporting each other to best represent the building.
The role incorporates active social engagement responsibilities, regular communication with the Team Leader and another receptionist, supporting not just front of house services but also work on ad-hoc tasks the estate management team will require from the reception team.
The role is for someone who has a positive outlook and attitude, consistent with attention to detail, focused and attentive, naturally engaging and a great communicator. Excellent attendance and timekeeping are vital to this role.
Duties and Responsibilities
The below listed task/responsibilities are not exhaustive:
- To take full ownership and accountability of the reception and all associated areas, making sure that they are kept in the best possible order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary.
- Reporting and communicating to the Team Leader and working closely with the other receptionist.
- Providing support to the building management.
- Ensure the St James folder, manual, occupiers’ procedures, phone database are up to date. Delivering of weekly reports and appropriate FOH data as and when required.
- Ability to assist, support, build strong relationship with all tenants.
- Create and lead on social engagement (building app, digital newsletter, events calendar, pop ups and freebies).
- Flexibility to react and assist the client with unforeseen circumstances at a short notice.
- First point of contact for all guests, visitors, occupiers and clients to the building, as outlined in the St James Guide. Dealing with all questions and queries.
- Being responsible for meeting and greeting of all guests and visitors into the building and providing them with exceptional service. Standing to greet as a basic standard.
- To receive/answer calls promptly and efficiently, identifying the callers’ requirements and taking messages as appropriate.
- Manage difficult calls and/or distressed callers’ in a calm and professional manner.
- Where appropriate, reporting of accidents or incidents.
- Ensure the reception area is kept organised, clean and tidy always.
- Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.
- Any other duties as deemed necessary to support the client, customer, colleagues and St James.
Knowledge and Skills
- Effective and clear communication skills, both verbal and written
- Experienced and confident in using Microsoft Office (Word, PowerPoint, Excel, Canva and Outlook) and ideally experience in building apps.
- Good interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.
- Ability to multitask and prioritize.
- Professional telephone and email etiquette.
- A team player who is always keen to learn and help.
- An individual who genuinely enjoys working at the front of house and owns their role.
- With excellent attendance and timekeeping.
