Overview:
We are looking for an enthusiastic and technically minded Application & Support Engineer to join our growing team in Hitchin. This is an excellent opportunity for someone with early-career experience in Building Management Systems (BMS), SCADA or control systems who is looking to develop their expertise in a customer-facing technical role.
You will work closely with experienced engineers and international teams, receiving structured mentoring and training before progressing into a role that combines technical support, consultancy, customer training, commissioning support and pre-sales activities.
Responsibilities:
- Provide technical support to customers via telephone, remote access and occasional site visits.
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Deliver user training and technical workshops to customers and stakeholders.
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Support commissioning, integration and implementation activities.
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Assist customers with troubleshooting, diagnostics and issue resolution.
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Participate in technical consultancy activities during customer projects.
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Support the sales function through technical demonstrations and proof-of-concept activities.
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Work collaboratively with engineering and product development teams to test and validate software releases.
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Produce and maintain technical documentation, user guides and knowledge articles.
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Build and maintain strong working relationships with customers and internal stakeholders.
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Contribute to continuous improvement initiatives and best practice development.
Qualifications:
- Degree, Apprenticeship or equivalent qualification in:
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Control Systems Engineering
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Automation Engineering
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Mechatronics
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Electrical Engineering
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Building Services Engineering
Essential skills:
- Exposure to at least one of the following platforms:
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Niagara / Tridium
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Trend IQ
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Siemens Desigo
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Schneider EcoStruxure
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JCI Metasys
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Distech
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Understanding of industrial and building automation protocols such as:
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Strong communication skills with the confidence to interact directly with customers.
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Ability to learn new technologies and systems quickly.
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Full UK Driving Licence.
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Right to work in the UK without sponsorship.
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Able to commute to Hitchin on a regular basis.
Desired skills:
- Exposure to commercial real estate, rail, critical infrastructure or data centre environments.
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Knowledge of software scripting or programming languages including:
Experience:
- Experience within Building Management Systems (BMS), SCADA, automation, controls or related engineering environments would be an advantage
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Experience within commissioning, service engineering, technical support or controls engineering environments.
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Experience delivering customer training, demonstrations or technical presentations.
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Previous experience within technical customer support or pre-sales environments.
Benefits:
- Collaborative working environment – we stand shoulder to shoulder with our clients and our peers through good times and challenges
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We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects
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Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses
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Competitive company benefits
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Always working as one team, our people are not afraid to think big and challenge the status quo
As a Disability Confident Committed Employer we have committed to:-
Ensure our recruitment process is inclusive and accessible
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Communicating and promoting vacancies
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Offering an interview to disabled people who meet the minimum criteria for the job
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Anticipating and providing reasonable adjustments as required
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Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people
“We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.
We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive
