Hotel Receptionist
The George Hotel – Wallingford
We are looking for a friendly, reliable and confident Hotel Receptionist to join our team at The George Hotel.
As a receptionist, you will be the first point of contact for our guests, providing a warm welcome and excellent customer service throughout their stay.
Key Responsibilities
- Welcoming guests and completing check-ins and check-outs
- Taking and managing hotel reservations
- Answering telephone calls and responding to emails and enquiries
- Processing payments and handling cash accurately
- Providing information about the hotel and local area
- Assisting guests with requests and queries
- Assisting with guest complaints and helping to resolve issues in a friendly and professional manner
- Keeping the reception area tidy and organised
- Completing daily reception and administrative tasks
- Using hotel booking and computer systems
About You
We are looking for someone who is:
- Friendly, approachable and confident
- Reliable, punctual and well organised
- A good communicator with excellent customer service skills
- Comfortable working independently and as part of a team
- Able to remain calm during busy periods
- Confident using computers and learning new systems
- Flexible to work evenings, weekends and bank holidays
Previous hotel or customer service experience is desirable but not essential, as full training will be provided.
What We Offer
- A friendly and supportive working environment
- Training and development opportunities
- Staff discounts on food and drink
- A varied role where no two days are the same
- The opportunity to become part of a friendly hotel team
If you are enthusiastic, hardworking and enjoy providing great customer service, we would love to hear from you.
Apply today to join The George Hotel team!
Pay: £12.71-£14.00 per hour
Benefits:
- Employee discount
- Free parking
- On-site parking
- Sick pay
Work Location: In person
