Part-time Support Officer/Estate Manager
Guildford, Surrey (27.5 hours per week)
(3 month Temporary contract)
Are you looking for a varied role where no two days are the same? Can you combine excellent customer service and resident support skills with a practical, organised approach to estate management? Do you enjoy solving problems, building relationships and taking pride in creating safe, welcoming communities for older people?
About the role
This is a varied and rewarding temporary opportunity working across two retirement developments in Guildford, combining resident support, estate management and community engagement.
Based across two neighbouring estates located just 10 minutes apart, you will play a key role in supporting residents to live independently while helping to ensure both developments remain safe, welcoming and well maintained. Working closely with residents, contractors, colleagues and Head Office teams, you will be responsible for delivering a high standard of customer service and providing practical day-to-day support to our retirement communities.
The role combines welfare and tenancy-related responsibilities with estate management duties, giving you the opportunity to make a real difference to residents' lives while overseeing the smooth running of the developments.
You will build strong relationships with residents, carrying out regular welfare contact, responding to emergencies and signposting to appropriate support services where required. You will also manage accommodation enquiries, including transfer requests and enquiries from new applicants, involving sending out application forms, managing people’s expectations and updating the waiting list accordingly. Equally important will be obtaining references for potential applicants, interviewing them, seeking approval from the Area Manager, setting up Tenancy Agreements and inducting new tenants.
Alongside this, you will oversee the day-to-day management of a smaller neighbouring development, ensuring communal areas and facilities are maintained to a high standard. This will include coordinating contractors, carrying out regular estate inspections, managing health and safety requirements, responding to resident enquiries and maintaining accurate records.
The role involves a range of administrative responsibilities including managing correspondence, monitoring welfare and maintenance matters in collaboration with the Caretaker, processing invoices and charges, supporting rent account administration and producing reports, newsletters and other estate communications.
This is an excellent opportunity for someone who enjoys variety, takes pride in delivering excellent customer service and is passionate about supporting older people to live well within thriving independent retirement communities.
Is This You?
Are you friendly, approachable and passionate about making a difference to people's lives? Do you enjoy building positive relationships and delivering excellent customer service?
We're looking for someone who can confidently balance resident support, administration and estate management responsibilities across two neighbouring developments. You'll be organised, proactive and professional, with excellent communication skills and a genuine desire to help create safe, welcoming and well-managed communities.
You'll be comfortable working independently, maintaining accurate records and using Microsoft Office packages, while liaising effectively with residents, families, colleagues, contractors and external agencies in respect to issues pertaining to support of residents in their homes and maintaining independence. Experience in housing, property management, customer service or resident support would be advantageous.
This role is subject to a DBS check.
Hours:
Monday: 8:30am-10:00am (Estate 2) 10:15am-3:45pm (Estate 1) (30 minute break)
Tuesday: 8:30am-1:30pm (Estate 1)
Wednesday: 8:30am-10:00am (Estate 2) 10:15am-3:45pm (Estate 1) (30 minute break)
Thursday: 8:30am-1:30pm (Estate 1)
Friday: 8:30am-10:00am (Estate 2) 10:15am-1:15pm (Estate 1)
Salary: 20,592 per annum
This role is temporary and expected to last 3 months
Key responsibilities
Please visit our website to read the Job Descriptions
Benefits
We believe our staff are at the forefront of our commitment to provide an excellent service to our leaseholders; we offer competitive salaries and comprehensive induction training to help you settle confidently into your role. Please have a look at our website to see what else will be available to you as an ELM employee.
How to apply
If you are interested in applying for this position, please send your up-to-date CV to [email protected]. An application or Skills Summary form (downloadable from the Application page on our website) are really beneficial as they give you the opportunity to show where your experience and skills can be applied to this role. We review CV's on a regular basis and shortlisted candidates will initially be invited for a tour of the estate, following which, suitable candidates will be offered a final interview.
Pay: £20,592.00 per year
Benefits:
- Additional leave
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Application question(s):
- Do you live within a 30 minute commute of the jobs location?
Experience:
- Property management: 1 year (preferred)
- Administration: 1 year (preferred)
- Social Housing: 1 year (preferred)
- Social Support & Government Benefits: 1 year (preferred)
Work Location: In person
