Wales Environmental is looking to recruit a Customer Services Administrator to join our team at our Cardiff Head Office.
This is an excellent opportunity for an organised and customer-focused individual to become part of a friendly and supportive team. You will play a key role in the day-to-day running of the business, acting as the first point of contact for our customers while providing administrative support to our operations team.
Your responsibilities will include answering incoming telephone calls, responding to customer enquiries, processing payments over the phone, and ensuring customer information is handled accurately and efficiently. Full training will be provided, offering the successful candidate the opportunity to develop their skills and progress within the business.
About You:
We are looking for someone who is motivated, reliable, and eager to learn. You will thrive in a fast-paced office environment and be able to communicate confidently with customers and colleagues alike.
Key responsibilities:
- Answer incoming telephone calls.
- Manage customer enquiries.
- Take payments over the phone.
- Provide administrative support to the operations team.
- Help with the day-to-day running of the business.
Skills:
- Strong communication and customer service skills.
- Good organisational skills and attention to detail.
- Comfortable working in a busy office environment.
- Willingness to learn and develop.
- Good IT skills, particularly Microsoft Excel and Word.
Salary & benefits:
- £26,500 - £28,000 per year (depending on age and experience).
- 20 days' annual leave plus bank holidays.
- Auto-enrolment pension scheme.
- Friendly working environment.
- Permanent position.
Job Type: Permanent
Job Types: Full-time, Permanent
Pay: £26,500.00-£28,000.00 per year
Benefits:
- Company pension
- On-site parking
Education:
- A-Level or equivalent (required)
Experience:
- Office: 1 year (preferred)
Work Location: In person
