Job Summary
Start with immediate affect
We are seeking a dynamic and enthusiastic Customer Service Assistant to join our team! In this vital role, you will be the friendly face and voice of our organisation, providing exceptional service to our diverse customer base. Your energy and positive attitude will help create memorable experiences, resolve inquiries efficiently, and ensure customer satisfaction. This paid position offers an exciting opportunity to develop your communication skills, gain valuable experience in a fast-paced environment, and contribute to a welcoming atmosphere for all clients. UNIBED is approaching an exciting time of expansion in which you get to play an integral role.
Duties
- Taking and processing orders by telephone, email and through our website.
- Responding to customer enquiries via telephone, email and social media.
- Building strong and lasting customer relationships.
- Uploading orders into our third-party hauliers' systems.
- Organising and scheduling deliveries with external haulage partners.
- Coordinating deliveries through our in-house delivery team.
- Managing delivery queries, changes and issues.
- Maintaining accurate customer and order information.
- Overseeing the day-to-day running of the customer service function.
Qualifications
Experience within the equestrian industry, or a genuine passion for horses and equestrianism, is highly desirable.
- Confident and professional when dealing with customers.
- A strong communicator, both verbally and in writing.
- Proactive, reliable and able to work independently.
- Comfortable managing multiple priorities.
- Confident using computers and learning new systems.
- A natural problem solver who takes responsibility.
- Flexible, adaptable and willing to get involved.
- A positive team player with a hands-on approach.
Join us in creating positive experiences that leave lasting impressions. UNIBED is about to undergo a whole new transformation and grow even more. We are looking for a candidate who wishes to grow with us and join us at a really exciting time for the company. We are a small, friendly team where we all work side by side and help each other, wherever needed.
For those who would really like to get involved and enjoy all things horses, there will also be opportunities to attend some of the greatest equestrian events, trade shows and assist our Commercial & Operations Director in several vast range of experiences within the equestrian industry. (This isn't a requirement of the role but very much open to those who would like to get involved and have the flexibility to work away - these too will be paid opportunities)
Pay: From £14.00 per hour
Expected hours: 37.5 per week
Work Location: In person
