Service Design & Transition Lead
Waterloo - Hybrid Working
Fixed Term Contract - 12 Months
Permanent
Grade 4
At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.
As the Service Design and Transition Lead at Currys, you will be responsible for overseeing the design, transition, and operational readiness of IT services. Your role will involve governing the project lifecycle to ensure a successful handover from project delivery into Operations. You will foster collaboration across departments and advocate for continuous improvement and strategic alignment in service design, with a focus on areas such as cloud and automation.
You will play a key role in building towards AI-enabled IT Operations — identifying pragmatic opportunities to apply AI and automation, helping shape Currys’ approach as it matures, and championing a culture of intelligent, cost-effective service improvement. This is an opportunity to genuinely influence how AI is adopted within IT at Currys, at a point where that direction is still being defined.
Your main duties and responsibilities will include developing and implementing a Service Design and Transition Plan, managing relationships with stakeholders, overseeing operational and financial aspects, providing training and documentation, driving continuous process enhancements, fostering cross-functional collaboration, coordinating Early Life Support, and making key decisions on service design and transition strategies.
