About the Role
Millercare is looking for a friendly, professional and highly motivated Customer Service Advisor to join our busy office in Nelson.
This is a fast-paced, customer-focused role where you will be responsible for both taking and making telephone calls, assisting customers with their enquiries and ensuring they receive a friendly, efficient and professional service.
The successful candidate will have an exceptional telephone manner, excellent customer service skills and the confidence to communicate with a wide range of customers. You will need to be organised, computer literate and able to manage a busy workload while maintaining a high level of accuracy and attention to detail.
Key Responsibilities
- Handle a high volume of incoming telephone calls in a friendly, professional and efficient manner.
- Make outgoing calls to customers to provide updates, arrange appointments and follow up enquiries.
- Listen carefully to customers and understand their individual needs.
- Deal confidently and professionally with customer queries and concerns.
- Provide accurate information and ensure enquiries are dealt with promptly.
- Take ownership of customer enquiries and follow them through to a satisfactory conclusion.
- Record customer information and call details accurately on company systems.
- Liaise with colleagues, engineers, branches and other departments to resolve customer enquiries.
- Arrange and coordinate appointments, deliveries, collections and other customer requirements.
- Maintain accurate records and complete administrative tasks associated with customer enquiries.
- Identify urgent or complex issues and escalate them appropriately.
- Work as part of a busy team while also being confident using your own initiative.
- Ensure all customers receive a consistently high standard of service.
- Carry out other reasonable duties as required by management.
The Ideal Candidate
We are looking for someone who is friendly, confident and genuinely enjoys helping people.
You will have:
- An exceptional telephone manner.
- Previous experience in a customer service or telephone-based role.
- Excellent communication and listening skills.
- Strong customer service skills and a professional approach.
- Good computer skills and confidence using different computer systems.
- Excellent attention to detail and accuracy.
- The ability to remain calm and professional when dealing with difficult or challenging situations.
- Good organisational and time-management skills.
- The ability to work effectively in a busy environment.
- A positive attitude and willingness to learn.
- The ability to work well as part of a team.
- The confidence to use your own initiative and make appropriate decisions.
- A reliable, caring and professional approach to dealing with customers.
What We Are Looking For
The successful candidate will be someone who takes pride in providing an excellent customer experience. You should be comfortable speaking to customers on the telephone, able to multitask and capable of prioritising your workload in a busy office environment.
Experience within the mobility, healthcare or retail sector would be advantageous, but is not essential. Full training will be provided to the right candidate.
Why Join Millercare?
At Millercare, our customers are at the heart of everything we do. You will be joining a supportive team where providing excellent customer service and making a difference to our customers is extremely important.
If you are enthusiastic, organised, computer literate and passionate about delivering outstanding customer service, we would love to hear from you.
Pay: £25,750.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
