Start Your Career with a Growing Team in London
Are you looking for a Customer Service Assistant job in London where you can help solve problems, deliver outstanding support, and build a long-term career? We're hiring friendly, professional, and customer-focused individuals to join our expanding team. If you enjoy talking with people, providing excellent service, and making a positive impact with every conversation, we'd love to hear from you.
Whether you're an experienced Customer Service Representative, Retail Associate, or Hospitality professional, or you're looking for an entry-level route into customer operations, we provide paid training, ongoing coaching, and excellent opportunities for career advancement.
About the Role
As a Customer Service Assistant, you'll be the primary point of contact for our customers, helping to answer inquiries, resolve concerns efficiently, and maintain exceptional service standards. You'll build positive customer relationships, handle inquiries with professionalism, and work closely with your team to deliver first-class customer experiences.
This position is ideal for candidates searching for Customer Service Jobs, Customer Advisor Jobs, Retail & Service Roles, Helpdesk Support, and Entry-Level Customer Support Jobs in London.
What You'll DoCustomer Interaction & Operational Support
- Handle customer inquiries via telephone, email, or in-person to understand their needs and provide suitable solutions.
- Deliver exceptional, empathetic customer service throughout every interaction.
- Respond to customer requests promptly and resolve issues professionally and efficiently.
- Maintain positive customer relationships to build trust and ensure high satisfaction.
Communication & Support
- Listen carefully to active customer requests to provide accurate guidance and support.
- Stay informed about company products, services, and current promotions to assist customers effectively.
- Collaborate with colleagues and team leaders to support service initiatives and business goals.
- Represent the company professionally and maintain a positive, customer-first attitude.
Documentation & Administration
- Accurately maintain and update customer records and interaction details using internal CRM systems.
- Complete administrative tasks with strong attention to detail.
- Follow company procedures, quality standards, and compliance guidelines.
Team Collaboration
- Work closely with team members and senior management to meet service objectives.
- Participate in paid training, ongoing coaching sessions, and skill development programmes.
- Share constructive feedback to help improve team performance and customer service processes.
- Contribute to a positive, collaborative, and inclusive work environment.
What We're Looking For
- Excellent verbal and written communication skills with active listening abilities.
- Friendly, confident, and passionate about working with and helping people.
- Positive attitude with a practical, solutions-focused mindset.
- Strong problem-solving abilities and attention to detail.
- Basic computer proficiency and the ability to learn new software/systems quickly.
- Organised, reliable, dependable, and adaptable in a fast-paced environment.
- Ability to work independently as well as part of a collaborative team.
Previous experience in customer service, retail, hospitality, call centres, or sales is preferred but not required—comprehensive paid training is provided for motivated candidates.Benefits & Career Growth
- Competitive base salary plus performance-based incentives
- Paid training and comprehensive onboarding
- Clear opportunities for career progression into senior assistant, team lead, or supervisory roles
- Recognition and reward programmes
- Supportive leadership and collaborative team environment
- Team socials and networking events
Apply Today
If you're ready to build a rewarding career in customer service with a company that values your growth and success, we'd love to hear from you.
Submit your CV today to be considered for our Customer Service Assistant position in London. Applications are reviewed regularly, and qualified candidates will be contacted regarding the next steps in the hiring process.
Apply today and begin your next opportunity in London!
Pay: £14.00-£16.00 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
