Eve Hill Medical Practice is seeking an organised, proactive and discreet Personal Assistant and Practice Support Officer to provide fixed-term maternity cover.
Working directly with the Practice Business Manager, the successful candidate will provide high-quality PA, coordination and business administration support. This is a varied role suited to someone who can manage competing priorities, follow tasks through to completion and handle confidential information appropriately.
Key responsibilities will include:
- Managing the Practice Business Manager’s diary, meetings, deadlines and action tracker.
- Monitoring delegated correspondence, drafting routine responses and escalating urgent or sensitive matters.
- Preparing agendas, meeting papers, presentations, minutes and action notes.
- Maintaining policy and procedure registers, review dates, version control and approval records.
- Making authorised factual and administrative amendments to policies and other documents.
- Updating TeamNet, governance folders, staff information, forms and compliance evidence.
- Coordinating routine ordering, obtaining quotations, tracking deliveries and liaising with suppliers.
- Supporting recruitment, onboarding, training records, staff documentation and workforce administration.
- Maintaining governance calendars, compliance trackers, certificates and renewal dates.
- Providing administrative support for audits, inspections, quality-improvement work and practice projects.
- Producing accurate reports, spreadsheets, correspondence and staff communications.
The role involves working closely with GP partners, managers, clinicians, administrative teams, PCN and NHS colleagues, suppliers and external organisations.
This is a support and coordination position and does not carry routine line-management, disciplinary, clinical, financial-approval or independent policy-making responsibility. The postholder must be able to work confidently within agreed procedures while recognising when a matter requires management, clinical or partnership approval.
We are looking for someone who has:
- At least two years’ recent experience in a PA, senior administration, coordination or similar office-based role.
- Strong diary, meeting, task and deadline-management skills.
- Excellent written English and the ability to prepare accurate minutes, correspondence and summaries.
- Experience of document control, version control and maintaining organised electronic records.
- Confidence using Microsoft Outlook, Word, Excel, PowerPoint, shared filing systems and AI.
- Experience of ordering supplies, dealing with suppliers and working within agreed financial controls.
- A good understanding of confidentiality, data protection and secure information handling.
- Strong judgement, attention to detail and the ability to remain calm and organised despite frequent interruptions.
Experience of NHS general practice, primary care, recruitment administration, TeamNet or another regulated healthcare environment would be advantageous but is not essential.
The successful candidate will be reliable, approachable and highly organised, with the confidence to use initiative while understanding the limits of their authority. They must be comfortable handling sensitive patient, workforce, financial and governance information.
This is a fixed-term maternity-cover position based at Eve Hill Medical Practice in Dudley. The postholder will report to the Practice Business Manager and will have no direct line-management responsibilities.
Pay: £13.50-£14.05 per hour
Expected hours: 37.5 per week
Benefits:
- Company pension
- Employee discount
- Free flu jabs
- On-site parking
- Referral programme
Work Location: In person
