Role Overview
Hôtel de l'Étoile Hospitality Ltd. is looking for a Guest Services Excellence Manager to enhance guest satisfaction, optimize front-of-house operations, and deliver exceptional hospitality experiences aligned with luxury service standards.
Key Responsibilities
- Manage daily front office and guest services operations.
- Coach and support guest-facing team members.
- Resolve guest concerns professionally and promptly.
- Monitor guest satisfaction metrics.
- Coordinate VIP arrivals and special events.
- Ensure compliance with hospitality and safety standards.
Qualifications
- Bachelor's degree in Hospitality Management, Tourism, or Business Administration.
- Experience in hotel operations or guest relations.
- Strong leadership and interpersonal skills.
- Excellent organizational and customer service abilities.
Pay: £60,000.00 per year
Benefits:
- Employee mentoring programme
- Health & wellbeing programme
- On-site parking
- Transport links
Work Location: In person
