Sterling FMS is a growing Facilities Management Services business delivering hard services through projects, planned preventative maintenance (PPM), and reactive services nationwide. We work with national restaurant groups, retail clients, and a wide range of commercial sectors. Our continued growth is driven by our commitment to high-quality service delivery and tailoring solutions to meet each client’s specific needs.
The Role
We are seeking an experienced Maintenance Helpdesk Coordinator to join our team. This role is key to supporting the smooth day-to-day operations of the business, ensuring excellent service delivery to our clients.
Key Responsibilities
- Processing purchase orders accurately and efficiently
- Handling customer queries via phone and email, resolving issues promptly
- Uploading jobs onto the CRM system and obtaining completion certificates
- Managing telephone and email correspondence
- Performing general administrative duties
- Assisting in the preparation of reports, presentations, and documents
- Conducting data entry and maintaining accurate records
About You
We are looking for someone with helpdesk experience and the right attitude and willingness to learn.
Key Skills & Attributes
- Strong IT skills, including Microsoft Excel, Outlook, and Word
- Excellent organisational and time management skills, with the ability to prioritise tasks
- Strong problem-solving abilities
- Confident and professional communication skills, both written and verbal
- High level of accuracy and attention to detail
- Self-motivated, positive, and proactive approach to work
- Ability to work independently and as part of a close-knit team
- Willingness to learn and develop new skills
Why Join Us?
This is a great opportunity to join a growing company where you can develop your skills and play an important role in supporting business operations.
If you are highly organised with strong administrative skills, we would love to hear from you.
Pay: From £30,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
Work Location: In person
