Build relationships, solve customer problems and develop your sales career
BF Mulholland has supported dental, medical and aesthetics professionals since 1969. From our Crumlin base, we supply customers across Ireland and the UK with an extensive range of products from leading manufacturers.
We are looking for a friendly, commercially minded and organised Customer Sales Specialist to join our Sales Team.
This is a varied role for someone who enjoys speaking with customers, understanding what they need and recommending appropriate solutions. You will build long-term customer relationships, manage enquiries from beginning to end and work closely with our Territory Managers and wider commercial team.
What you will be doing
- Build positive, lasting relationships with customers by telephone, email and face-to-face communication.
- Understand each customer’s requirements and recommend suitable products and solutions.
- Make regular planned calls to existing customers helping them place orders and identifying opportunities to support their businesses.
- Take ownership of customer enquiries, investigate issues and keep customers informed until they are resolved.
- Process orders accurately and follow up to confirm that customer requirements have been met.
- Support Territory Managers by arranging appointments, preparing pricing plans and coordinating customer orders.
- Work collaboratively with colleagues across the business.
- Contribute ideas and take part in projects that improve customer service and support the company’s growth.
What we are looking for
Essential
- At least one year’s experience in customer service, sales support, telesales, account support or a similar customer-facing role.
- Clear and confident communication by telephone and email.
- The ability to listen to customers, understand their needs and recommend appropriate solutions.
- Good organisation, attention to detail and follow-through.
- The ability to manage several customer enquiries and priorities at the same time.
- Confidence learning new products, systems and technology.
- A collaborative approach to working with colleagues.
Desirable
- Experience in business-to-business customer service or sales.
- Experience managing customer accounts or making proactive customer calls.
- Experience using a CRM or order-processing system.
- Knowledge of the dental, medical, healthcare or aesthetics sectors.
Previous industry experience is welcome but not essential if you have strong customer service or sales skills and are keen to learn.
Benefits
- 33 days’ annual leave
- Nest company pension
- Employee discount
- Free on-site parking
- On-site kitchen facilities
- Company events
- Product training
- Career development opportunities
- A permanent role within an established locally owned business
This is an on-site role based at our Crumlin office at 58 Glenavy Road.
How to apply
Please submit your CV together with a short supporting statement, explaining why the role interests you.
Our recruitment process consists of an in-person interview.
We welcome applications from candidates with different backgrounds and experiences. Please let us know if you require a reasonable adjustment during the application or interview process.
Pay: £27,000.00-£35,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- On-site parking
Work Location: In person
