IT Support Technician
Reports to: IT Operations and Business Technology Lead
Department: Operations
Location: On-site, Head Office
Employment type: Full-time
Salary: Up to £35,000 per annum
About Team RH
Team RH exists to cut through the myths of weight loss and replace them with tools that work — personalised targets, honest education and progress members can see, built on real member data rather than guesswork. Around the app sits a full commercial operation: a physical product range sold through wholesale, trade, retail B2B, D2C, e-commerce and export, alongside a fast-growing app subscription business.
We innovate, change quickly and hold each other to account. It shows in our members' results, the community we have created for our members, our business growth and the quality of our team. It's not just a pitch.
This isn't a standard corporate environment, and we're not looking to become one. We're owner-led, fast-paced and ambitious — decisions get made quickly, we expect the same pace and drive back, and we want someone who takes the initiative, gets things done and adds visible value rather than waiting to be told what to do.
Role Overview
As IT Support Technician, you'll keep the people, devices and systems behind a fast-moving business running day to day — from setting up workstations and supporting Microsoft 365 to managing identity and access and being the first port of call when something breaks.
You'll report to the IT Operations and Business Technology Lead within Operations, balancing hands-on support and ticket resolution with the improvement work that keeps our systems secure, well-documented and ready to scale.
You'll also take personal responsibility for working within our security and GDPR obligations — protecting team and member data, keeping our systems and interfaces secure, and handling personal information correctly in everything you touch.
Responsibilities
- Own incidents and service requests end to end — raising, troubleshooting and resolving them independently and with prompt response
- Keep stakeholders updated daily on outstanding work items and progress
- Install, configure and troubleshoot both Apple and Microsoft-based workstations, Microsoft 365 applications, both on-site and remotely
- Administer and review identity and access management in Microsoft Entra
- Administer and support the business's tool platforms, covering both users and configuration
- Maintain IT infrastructure and assets so every device is up to date, secure and working as expected — including stock and inventory of laptops, desktops, monitors and mobile devices
- Monitor and improve asset and policy management across the infrastructure
- Review and uphold security best practice across the business
- Identify and deliver improvements across systems and processes, and document them clearly for both technical colleagues and non-technical internal customers
- Get stuck into core business projects alongside the wider IT team — sharing what you know and picking up new skills as we grow
Skills and Experience
Essential
- Demonstrable experience with hands-on desktop support, both on-site and remote
- Proven experience managing and actioning service requests in a timely manner
- Proficiency administering Microsoft 365 implementations
- Ability to effectively identify, review, manage and prioritise multiple work items in a fast-paced environment
- Self-starting and comfortable working without close direction — spotting what needs doing and getting on with it
Desirable
- Understanding of core security fundamentals and effective security review of IT assets
- Familiarity with PowerShell for queries and scripts (advantageous, not essential)
- Understanding of IT networks in an office environment and effective review of communication between hardware and systems (advantageous, not essential)
- Strong communication skills
At Team RH, we’ve made it our mission to educate people that pills, shakes and fad diets DON’T WORK and the key to long-term success is to fully understand nutrition. We work very hard at teaching this to our members in the most easy-to-understand way, without all of the big words that confuse beginners. To date, we have over 70,000 members using our app, because we genuinely put our customers first. We deliberately keep our prices as low as possible, so everyone can afford to change their lives. We refuse to release anything unless we know it’s 100% the best quality, and we don’t sell a plan that lets you lose a few pounds short-term, to then put it all back on again. We pride ourselves on being the last ‘diet’ you’ll ever try.
