Windermere Manor is looking for a friendly and confident Receptionist to join our Front Office team. If you enjoy helping people, keeping things running smoothly and being the welcoming face of your hotel, this could be the perfect fit. This is a full-time role with 40 hrs per week and comes with a salary of up to £12.21 per hour. A mix of day time and evening shifts will need to be covered.
About the Role
You will be the first point of contact for our guests, ensuring check-ins and check-outs run smoothly, handling enquiries with warmth and professionalism, and supporting the daily flow of hotel operations.
What You Will Do
- Welcome guests and manage check-in and check-out
- Handle bookings, amendments, cancellations and enquiries
- Provide helpful information about the hotel and local area
- Manage payments, invoices and billing
- Coordinate with housekeeping and maintenance
- Assist with emails, calls and daily administrative tasks
- Resolve guest issues promptly or escalate when needed
What We Are Looking For
- Excellent customer service skills
- Calm and organised multitasker
- Confident communicator
- Good attention to detail
- Comfortable using hotel systems and Microsoft Office
- Previous reception or hospitality experience is an advantage
About The Hotel
Windermere Manor is a welcoming and characterful hotel set in the heart of the Lake District. We are within walking distance of Windermere train station (approx 20 mins) and well connected by local bus routes, making commuting simple. The hotel also offers onsite parking, providing convenient access team members.
Pay: Up to £12.21 per hour
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
Experience:
- Hotel: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
