About the Role
We are looking for an experienced and enthusiastic Coffee Shop Supervisor to support the day-to-day running of our busy and welcoming coffee shop. This is an exciting opportunity for someone with strong barista skills, a passion for customer service, and a positive, hands-on approach to leadership.
Working closely with the coffee shop manager, you will play a key role in delivering an excellent customer experience, maintaining high operational standards, and supporting the development of the team. You'll lead by example, help drive operational excellence, and create a friendly environment where both customers and colleagues feel valued.
About You
The ideal candidate will have previous experience in a café, coffee shop, or hospitality setting and be confident preparing high-quality drinks and fresh food. You'll thrive in a fast-paced environment, enjoy supporting and developing others, and take pride in delivering exceptional customer service.
You will be a reliable and proactive team player with strong communication and organisational skills, capable of motivating others and stepping up when needed. If you're passionate about great coffee,outstanding service, and creating positive customer experiences, we'd love to hear from you.
Duties:
- Lead by example, creating a welcoming atmosphere and ensuring every customer receives a positive experience.
- Prepare and serve high-quality coffee, drinks, and food in line with brand standards.
- Deliver exceptional customer service, handling queries, feedback, and complaints professionally and effectively.
- Support, coach, and motivate team members to maintain high standards of service and performance.
- Assist with the day-to-day running of the store, ensuring smooth and efficient operations.
- Operate the till, process payments accurately, and complete cashing-up procedures.
- Maintain excellent standards of cleanliness, food safety, hygiene, and health & safety.
- Monitor stock levels, place orders, and help manage inventory effectively.
- Take initiative in resolving operational issues and supporting colleagues during busy periods.
- Step into the coffee shop manager role when required, including opening and closing the store safely.
Skills required:
- Previous experience working in a café, coffee shop, or hospitality environment.
- Strong barista skills with the ability to consistently prepare high-quality beverages.
- Current Level 2 Food Hygiene Certificate.
- Experience preparing and handling fresh food within a commercial setting.
- Excellent customer service and communication skills.
- Ability to work independently and confidently when lone working.
- Strong organisational skills and attention to detail.
- A positive, proactive attitude with the ability to motivate and support others.
- Reliable, flexible, and able to perform effectively in a fast-paced environment.
- Previous supervisory or team leadership experience is desirable but not essential.
Benefits:
- Discounted food
- Free coffee & iced tea and refreshments while you're working
- Set rota's
- 1 in 3 Saturdays
Pay: Up to £13.80 per hour
Work Location: In person
