About the Role
We are seeking an organised and customer-focused Sales Support Administrator to assist with enquiries, quotations, product information, sample requests, and order administration.
You will maintain accurate records, prepare routine sales documents, communicate with customers and suppliers, and help the wider team deliver a smooth and professional service.
This position is suitable for career starters and candidates with transferable experience from administration, retail, customer service, construction supplies, interiors, or hospitality. Product and system training will be provided.
Why Join Us?
Supportive Team
Work with experienced colleagues who will provide practical guidance and role-specific training.
Career Development
Build valuable experience in sales administration, customer service, order processing, and surface products.
Varied Responsibilities
Support customers, suppliers, sales colleagues, and project teams across a range of daily tasks.
Professional Environment
Join a company focused on reliable service, quality products, accurate administration, and positive customer relationships.
Key Responsibilities
- Respond to customer enquiries by telephone and email
- Provide basic information about tiles, surfaces, samples, and product availability
- Prepare quotations using approved pricing and product information
- Enter and update customer, supplier, quotation, and order records
- Process sample requests and coordinate their dispatch
- Support the preparation of sales orders and customer documents
- Check order details for accuracy before processing
- Maintain organised digital files and administrative records
- Monitor outstanding enquiries, quotations, and sample requests
- Liaise with suppliers regarding availability and delivery information
- Coordinate with sales, purchasing, and project-support colleagues
- Prepare basic spreadsheets and routine activity reports
- Update customer relationship management systems
- Escalate pricing, technical, or delivery concerns appropriately
- Handle customer and commercial information confidentially
- Support general office administration when required
What We Are Looking For
Experience
- Previous experience in administration, retail, customer service, sales support, or order processing is helpful but not essential
- Applications from school leavers, career starters, and candidates changing industries are welcome
- Experience with tiles, flooring, interiors, construction products, or building materials is beneficial but not required
Skills
- Strong attention to detail and accuracy
- Friendly and professional communication skills
- Good organisation and time-management abilities
- Basic computer and keyboard skills
- Comfortable using email, Microsoft Word, and spreadsheets
- Willingness to learn product ranges and internal systems
- Ability to follow procedures and meet deadlines
- Confidence communicating with customers and colleagues
- Ability to manage routine tasks with limited supervision
- Professional approach to customer and company information
Education
- GCSEs or equivalent qualifications are preferred
- A university degree is not required
- Relevant practical, volunteer, retail, or customer-service experience will be considered
Pay: £25,420.00-£28,000.00 per year
Benefits:
- Company pension
- Employee mentoring programme
- Health & wellbeing programme
- Private dental insurance
- Private medical insurance
Work Location: In person
