Medical Practice Receptionist (Mitcham)
16.5 hours per week – temporary
The offer
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A rate of pay of £14.98 per hour (£12,850 pa)
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16.5 hours per week worked as follows:
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Tuesday - 14:00 to 20:00
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Wednesday - 15:30 to 18:30
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Thursday - 15:30 to 18:30
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Friday - 08:00-12:30
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4 weeks annual leave, plus the bank holidays (pro-rated for part-time working)
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A six-month probationary period
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Enhanced sick pay after probation
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Eligibility to join the NHS pension scheme
About Cricket Green Medical Practice and this opportunity
We have an exciting opportunity for a Receptionist to join our highly supportive and skilled team, on a part-time basis. This is a temporary role to start from 1st September 2026 and end on 28th February 2027, with the possibility to become a permanent role.
We are very open to applications from candidates of all backgrounds, who can offer strong customer service skills. This role is based on-site, and remote working is not available.
Cricket Green Medical Practice is a forward-thinking, well established GP surgery in Mitcham, South-West London. We provide care for a patient population of close to 12,000, working alongside a multi-skilled team of 40 clinical and administrative staff, supported by four GP partners.
About the role
You can expect a very busy but varied day, with a structured rotation of tasks to that covers patient-facing reception duties as well as back-office admin tasks. Key aspects of the role include, but are not limited to:
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Being the first point contact with patients in the GP practice on the front desk
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Answering phone calls from patients, pharmacies and care homes and signposting patients to the best service
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Inputting patient requests into our triage platform
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Booking and cancelling patient appointments with the nurses, GPs or other clinicians
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Process prescription requests
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Send /book patient referrals
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Scanning and filing incoming letters from hospitals and other services, adding information (medical codes) onto the clinical record and actioning requests from the hospital if required
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Responding to enquiries from patients and other healthcare services
About you
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You will ideally have experience working in a similar environment, such as GP, NHS, dental of veterinary practice, or in a similar customer-facing position.
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You will have excellent customer service skills and the patience to deal with a wide mix of patients and enquiries.
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Your proven organisation skills and ability to prioritise, and willingness to muck in to serve our patients and help your colleagues, will serve you well in this fast-paced role.
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We are looking for someone who is willing to learn and ask questions, in order to provide accurate and helpful information to our patients at all times.
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You will have a good, solid knowledge of Word and Outlook, and the ability to pick up new systems quickly (with training).
This appointment is subject to a Disclosure and Barring Scheme (DBS) check, satisfactory references and the right to work in the UK.
